Support Team Manager
CurrentMonpellier are digital adoption specialists based in the North East and Cumbria, they supply organisations with business software solutions including; ERP, financial accounting software, CRM software, Payroll software, EPOS systems and IT Support.Main Responsibilities Include:- Ensuring all clients support calls area logged & dealt with in a timely manner- Coordinating all global software product upgrades, eg payroll year end software- Ensuring staff maintain the right levels of accreditation for the software they support- Software testing and IT solutions implementation - Problem Solving across multi-faceted support queries- Management figures reconciliation