James Dollahite Email & Phone Number

Jackson, Tennessee, United States

Jackson, Tn

• This local West Tennessee Telecommunications company is expanding internet access and faster forms of internet to the region. They have been listed four times on the Inc. 5000 list of the nation's fastest-growing private companies.• Troubleshooting and Maintenance of various WAN/LAN topologies and delivery methods, including FTTX, Copper-based systems, and WiMAX. • Experience using Cisco, Metaswitch, Adtran, and Zhone Systems.• Programming and Configuring of Zhone, Adtran, Cisco, Mikrotik, and Comtrend Equipment for Installation.• Experiences working with Linux, OSX.• Experience working with various Managed Service platforms.• Coordinate Meetings with Competitive Local Exchange Carriers (CLECs) and Third-Party Vendors to resolve problems and provide service management• Troubleshoot, Assist, and Software Deployments in Managing Voice Technologies such as VoIP and Hosted PBX.• Troubleshooting Hardware and Software issues to meet customers’ satisfaction• Assisting customers with selecting the right services for them on new and existing contracts.• Salvaging decaying contracts by providing customer service that was beyond what was necessary.• Signal Testing of Demarcation Points.• Assist with the troubleshooting of Servers and Networking Equipment.• Providing troubleshooting solutions for immediate and long-term occasions.• Setting up and Troubleshooting VPNs.• Provide Detailed Documentation of Customer Interactions in the resolutions of network issues.• Performed Backups of Business Essential Files.• Independently manage time to provide efficient and outstanding customer service.• Other Responsibilities include Customer Interaction, Sales, Billing, and Provisioning• Assisted with the migration of legacy phone systems to Hosted PBX.• Assisted with Domain migrations. • Provide Remote Support for Co-Location Customers.

B.S. In Geoscience, Meteorology. Minor In Management Information Systems.

Activities and Societies: GeoClub, Sigma Gamma Epsilon, American Meteorological Society Student Chapter

Associate Of Applied Science In Computer Information Systems, Network Administration

Activities and Societies: Chess Club