James Downing Email & Phone Number

Massachusetts, United States

Allston, Ma

Watertown,Ma - Bsc

Canton, Massachusetts, United States

Davis Square Somerville,Ma

Modeling and promoting the Clubhouse Rules.Being available to team members to address questions and concerns.Ensuring that the club provides high levels of customer service, a consistently clean club, friendly service and responds to member feedback.Creating a strong sense of team by fostering collaboration, communication and alignment amongst team members.Actively listening to member and employee concerns, addressing issues before they become problems.Adhering to all TSI policies and procedures including, but not limited to timeliness, codes of conduct, uniforms and timekeeping. Setting expectations around the same for team members.Creating an environment where employees thrive and look forward to coming to work.Sourcing, recruiting and onboarding qualified Welcome Team and Clean Team members.Delivering relevant and effective coaching, training, feedback and performance management to team members.Creating robust development plans for team members who want to take on stretch assignments or progress to another role.Executing daily club walkthroughs and creating plans of action to ensure follow through on any identified deficiencies.Analyzing member feedback sources to determine improvements in processes and service.Regularly interacting with members to obtain, assess and address information on member needs, expectations and levels of satisfaction.Responding to member requests and inquiries in a timely manner.Acting as Manager on Duty as required.artnering with GM to review and analyze club profit and loss statements and other financial reports daily to ensure club is on track to meet sales and cost goals. Collaborating with GM to effectively manage costs, including (but not limited to) labor, supplies and equipment.Administering scheduling and bi-weekly payroll for direct reports and oversee such administration by other club managers.

Canton

Modeling and promoting the Clubhouse Rules.Being available to team members to address questions and concerns.Ensuring that the club provides high levels of customer service, a consistently clean club, friendly service and responds to member feedback.Creating a strong sense of team by fostering collaboration, communication and alignment amongst team members.Actively listening to member and employee concerns, addressing issues before they become problems.Adhering to all TSI policies and procedures including, but not limited to timeliness, codes of conduct, uniforms and timekeeping. Setting expectations around the same for team members.Sourcing, recruiting and onboarding qualified Welcome Team and Clean Team members.Delivering relevant and effective coaching, training, feedback and performance management to team members.Analyzing member feedback sources to determine improvements in processes and service.Regularly interacting with members to obtain, assess and address information on member needs, expectations and levels of satisfaction.Responding to member requests and inquiries in a timely manner.Acting as Manager on Duty as required.Partnering with GM to review and analyze club profit and loss statements and other financial reports daily to ensure club is on track to meet sales and cost goals. Collaborating with GM to effectively manage costs, including (but not limited to) labor, supplies and equipment.Administering scheduling and bi-weekly payroll for direct reports and oversee such administration by other club managers.

Canton

Consistently looking for opportunities to gain new members and elevate service levels.Developing relations with the community and local small businesses by involving club in community events.Actively build a network of contacts through prospecting and referrals.Attending sales and training meetings.Driving retention by partnering with fitness team to introduce fitness services at point of sale.Reaching and surpassing monthly sales projections.Performing all basic system transactions pertaining to billing and contracts.Developing and maintaining relationships with current members on a name to name basis.Notifying club mgmt team of any member complaints or grievances and assisting in appropriate response.Determining prospect’s goals and motivation through a thorough Needs Analysis.Being knowledgeable of all products and programs and building value in TSI’s services.Being responsive to member feedback and complaints and working towards timely resolution.Modeling and promoting the Clubhouse Rules.Adhering to all TSI policies and procedures including, but not limited to timeliness, codes of conduct, dress and timekeeping.Partnering with club team to ensure high levels of customer service and a consistently clean club.

Canton,Ma

-Cross Trained and Performed all three Guest Relation Coordinator roles-Acted as a Liaison between the Brand and customers to aid in resolving unpleasant experiences -Documented all calls in a CSM system while actively listening and responding to the customers experience-Responded to customer written letters addressed to the CEO and other Brand Executives-Assisted customers in the online enrollment for the Dunkin’ Donuts Perks Program -Directed Franchisee’s on how to electronically enroll new restaurants as well as enroll in new Brand initiatives-Acted as the primary contact for stores to report Quality Assurance Issues

Needham,Ma

-helped place tiles and new flooring along with grout work-Put mud down to build up flooring and sanded for level sub flooring-Responsible for the demolition/removal of flooring material-Transported materials on job site

Westwood,Ma

-Troubleshot application issues relating to the ordering of medications and medical procedures -Composed internal presentations on the functionality of the applications with self developed case examples

Newton,Ma

Responsible for maintaining proper inventories of ancillary products, assisting with preparing customer orders for shipment, and performing cycle counts.

Norfolk,Ma

-Assisted in the completion of bathroom remodels, roof repairs, siding repairs, transfer of materials, and painting.

Responsible for maintaining proper inventories of ancillary products, assisting with preparing customer orders for shipment, and performing cycle counts.

Bachelor'S In Business Administration, Economics

Dean's List: Spring 2008, Spring 2009

Education record