James Downs Email & Phone Number

Newport, Kentucky, United States

Diamond Bar, California, United States

• Report to Customer Success Director and personally manage 40+ enterprise accounts totaling $5M+ in annual recurring revenue. Serve as single point of contact for all onboarding and post sales needs to include level one.
• Identified 25 growth opportunities in 2023 and closed over $1.2M in revenue generation.
• Exceeded individual and team annual and quarterly KPI goals.
• Developed accurate renewal forecast for a 12-month period.
• Completed Salesforce overhaul in the last year to gain further insights into each individual project's use case and product usage.
• Drove business development opportunities within existing accounts for growth and long-term roadmap needs.

Carefree, Arizona, United States

• Reported to CEO and was hired to enhance web presence and direct all digital marketing efforts. Managed a team of six marketing and production professionals for company rebrand and digital transformation.
• Strategized and implemented content and marketing strategies. Increased membership subscription by over 300%.
• Collaborated with leadership to create complex proposals, including detailed plans, and cost analyses.
• Proposed and implemented new site content architecture, navigation schemes, and e-commerce solutions.
• Supported cross-functional teams through education, training, and enablement.
• Managed end-to-end strategy, including planning, recruiting, design, production, delivery, analysis, and reporting.

Kenton County, Kentucky

• United States Secret Service Electronic Crimes Task Force Officer and Internet Crimes Against Children Task Force Officer with expertise in electronic and mobile forensics for major felony investigations and federal.
• Coordinated electronic forensic laboratory, administered all hardware, software, and forensic instruments, while ensuring chain of custody protocols.
• Worked closely with County and US Attorneys to prosecute sensitive both local and federal crimes against children.
• Received multiple official commendations for conduct during critical incidents and investigations.
• Created curriculum and facilitated training of Crime Scene Investigation techniques and best practices.
• Certified Cellebrite Operator, JTAG, ChipOFF, examples of various certifications and trainings obtained.

Independence, KY

Internet Crimes Against Children – Task Force · Complex problem solving and crisis resolution · Personnel training and evaluation · Mobile device forensics · Training Coordinator · Observed and corrected violations of complex laws and ordinances · Regularly received positive evaluations for interpersonal skills and interactions with public and coworkers ·.

Cincinnati, OH

Multi-disciplined forensics experts, investigative experts and intelligence analysts provide rapid response and critical information in support of financial analysis, infrastructure protection and criminal investigations.

Kentucky

Investigation and prosecution of major felony internet crimes against children. Coordinated and operated electronic forensic laboratory.

Cyber/Computer Forensics And Counterterrorism

Cyber/Computer Forensics And Counterterrorism

Cyber/Computer Forensics And Counterterrorism

Criminal Justice

Graphic Design

Animation, Interactive Technology, Video Graphics And Special Effects

Fine/Studio Arts, General