James Downs Email & Phone Number

Newport, Kentucky, United States

Diamond Bar, California, United States

Report to Customer Success Director and personally manage 40+ enterprise accounts totaling $5M+ in annual recurring revenue. Serve as single point of contact for all onboarding and post sales needs to include level one escalation support, new product updates, annual renewals, compliance, and audits. Manage client SLAs according to contract and serve as advocate between client and Liferay’s professional services, sales, marketing, product, and system integration teams.Significant Accomplishments included:• Identified 25 growth opportunities in 2023 and closed over $1.2M in revenue generation.• Exceeded individual and team annual and quarterly KPI goals.• Developed accurate renewal forecast for a 12-month period.• Completed Salesforce overhaul in the last year to gain further insights into each individual project's use case and product usage.• Drove business development opportunities within existing accounts for growth and long-term roadmap needs.• Developed and revived customer champions in accounts that have been historically lower touch.• Partnered with assigned technical architect to conduct successful roadmap, demo, troubleshooting, and on-site presentations.• Reviewed customer KPIs (key performance indicators) to ensure service level agreements are being met.• Delivered RCAs (Root Cause Analysis) to enterprise customers C-suite and business teams.• Collaborated with Marketing to identify and groom accounts for references, case studies, and client testimonials for major analyst groups e.g. Gartner and Forrester.• Served as a direct line to product team to influence internal product roadmap.

Carefree, Arizona, United States

Reported to CEO and was hired to enhance web presence and direct all digital marketing efforts. Managed a team of six marketing and production professionals for company rebrand and digital transformation. •Strategized and implemented content and marketing strategies. Increased membership subscription by over 300%.•Collaborated with leadership to create complex proposals, including detailed plans, and cost analyses.•Proposed and implemented new site content architecture, navigation schemes, and e-commerce solutions.•Supported cross-functional teams through education, training, and enablement. •Managed end-to-end strategy, including planning, recruiting, design, production, delivery, analysis, and reporting.•Stayed current with technology standards and capabilities.•Coordinated, purchased, deployed, and maintained hardware and software solutions.•Advised on planning and policy-making initiatives.

Kenton County, Kentucky

United States Secret Service Electronic Crimes Task Force Officer and Internet Crimes Against Children Task Force Officer with expertise in electronic and mobile forensics for major felony investigations and federal crimes. F.B.I. trained Crime Scene Investigator and digital evidence custodian. Defensive Tactics Training Coordinator.Provided courtroom certified expert witness testimony in the field of electronic forensics for major felony trials.• Coordinated electronic forensic laboratory, administered all hardware, software, and forensic instruments, while ensuring chain of custody protocols.• Worked closely with County and US Attorneys to prosecute sensitive both local and federal crimes against children.• Received multiple official commendations for conduct during critical incidents and investigations. • Created curriculum and facilitated training of Crime Scene Investigation techniques and best practices.• Certified Cellebrite Operator, JTAG, ChipOFF, examples of various certifications and trainings obtained.• Worked to implement mental health policies for investigators assigned to sensitive crime units. • Defensive Tactics Coordinator. Created and delivered curriculum to field officers, administration, and staff. • Facilitated internet and cyber safety presentations for schools, businesses, and the community.• Administered diverse hardware, software, and multiple operating systems in an electronic forensic lab.• Network administration for evidentiary data storage, backup, and retention.• Established and implemented policies, procedures, and best practices for electronic forensic investigations.• Conducted calibration and validation processes to ensure accurate forensic analysis.• Conducted forensic data recovery, analysis, and reporting, including network intrusion response and investigation.• Performed updates, upgrades, and patches to maintain forensic lab efficacy and standards.

Independence, Ky

Internet Crimes Against Children – Task Force · Complex problem solving and crisis resolution · Personnel training and evaluation · Mobile device forensics · Training Coordinator · Observed and corrected violations of complex laws and ordinances · Regularly received positive evaluations for interpersonal skills and interactions with public and coworkers · Create and deliver internet safety presentations · Assist with the development and improvement of mechanisms to create and enhance relationships with the department and the Community · Develop and implement a comprehensive law enforcement program to protect personnel and property from loss, theft, sabotage, and/or terrorism · Major felony investigation

Cincinnati, Oh

Multi-disciplined forensics experts, investigative experts and intelligence analysts provide rapid response and critical information in support of financial analysis, infrastructure protection and criminal investigations.

Kentucky

Investigation and prosecution of major felony internet crimes against children. Coordinated and operated electronic forensic laboratory.

Cyber/Computer Forensics And Counterterrorism

Cyber/Computer Forensics And Counterterrorism

Cyber/Computer Forensics And Counterterrorism

Criminal Justice

Graphic Design

Animation, Interactive Technology, Video Graphics And Special Effects

Fine/Studio Arts, General