James E Mcconnell Email & Phone Number

Marietta, Ga, Us

Marietta, Georgia, United States

Marietta, Georgia, United States

Greater Atlanta Area

Residential sales in the Greater Atlanta area. Specializing in single family properties, condo's, townhomes and multi-family properties including, foreclosures, short-sales, HUD and Fannie Mae properties.

Greater Atlanta Area

•Maintain cooperative working relationships and frequent communication with property managers through daily site visits and immediate response to questions and concerns.•Ensure contract compliance and performance outcomes by setting clear expectations and monitoring the performance of the vendors in my district.•Complete administrative and operational functions for management.•Other Duties as assigned.

Duluth, Ga

Manage collections of past due and delinquent accounts. Set payment arrangements with customers as needed and process payments. Initiate automobile repossession and redemption as mandated. Perform heavy skip tracing using account files, TLO reports and web searches (including social media programs) to locate debtors. Consistently meets month end collection goals.

Forest Park, Ga

Developed new hire and refresher training course material including training manuals, inserts, exercises and testing material  Trained all new hires, supplied refresher training to existing staff as well as policy roll outs  Call monitoring and quality control through account reviews  Call calibration sessions that offered solutions to areas of opportunity  Continuous immersion in workflow implementation by shadowing employees and hosting roundtable meetings  Development of company presentations  Systems Administrator  Manually boarded loansOther positions held during my tenure: Funding & Verifications Mgr., National Outpost Regional Mgr., Collections Supervisor, Collector

Greater Atlanta Area

Collected on 3rd party 1 – 60 and 90+ days past due accounts  Met month end collection goals  Processed payments  Set payment arrangements  Repossessed and redeemed cars

Greater Atlanta Area

Managed a team of 17 direct report employees and upwards of 80 employees on my “Floor Days”  Heavy call monitoring, quality control reviews with a strong emphasis on coaching and development Random account audits  Helped to maintain an 85% service level for the departmentOther positions held during my tenure: Collector, EBO Liaison (Equifax)

Jacksonville, Florida Area And Austin, Texas

New hire and refresher training  Policy and procedure updates  Met with doctors and various departments to streamline workflow processes and incorporate it into training modulesOther positions held during my tenure: Claims Adjuster