James Edmiston Email & Phone Number

Lees Summit, Missouri, United States

Meeting and greeting customers• Managing technician workflow• Recommending services to customers• Ordering parts and inventory• Keeping customers updated on the status of their vehicles' repairs• Managing and tracking lead counts as well as customer satisfaction ratings• Generating and closing sales• Deliver a high level of customer service and quality control over all aspect of the center's business, operations, and work product

Kansas City, Mo

Deliver a positive first impression to each guest with a warm and friendly greetingBuild trust and win repeat, loyal customersResponsible for inventory, labor management and financial performance of the service center.Become familiar with Environmental, Health & Safety (EH&S) compliance and other policies and proceduresMentor, lead and train the team to optimize their developmentHelp maintain a clean, well-organized service center and facilitate a safe and secure working environmentProvide superior customer service leadershipForecast goals and objectives for the store and motivate the team to meet such goalsOversee hiring & training of candidatesSuccessfully recruit & select technicians/CSAsMonitor and control store performance using appropriate reports and tracking systemsTeam development through use of VIOC Learning Management SystemsEnsures high customer service & service output by managing procedures & processesEstablishes 24-hour follow-up with all customer care cases to ensure future satisfaction of company servicesMaintain a safe working environment for all team membersUphold the company’s Vision and ValuesCompleted Area Manager Training