James Erickson

James Erickson Email and Phone Number

Head Of Retail Operations at PODEAN @ PODEAN
new york, new york, united states
James Erickson's Location
Bridgeville, Pennsylvania, United States, United States
James Erickson's Contact Details

James Erickson work email

James Erickson personal email

About James Erickson

I am a father and husband to Jack and Jill (Not kidding!), and a dog dad to Luger. I love doing as many things with my family as I can including sporting events, concerts, museums, aquariums, and getting outside and generally having fun exploring. One of our truly favorite pastimes is hopping in a vehicle and getting lost discovering new places, food, and things to enjoy.I have had a varied professional carrier since graduating from Washington State University. I started in the fire/life-safety industry with Bay Alarm which I look back on fondly as the foundation of everything I know and have learned because of the amazing people that took me under their wing. I moved to Seattle for love right before The Great Recession and learned an amazing amount about who I was, and who I wanted to be. I sold upscale mens wear and transitioned to the Construction Safety industry. After that I found my way to what was the most transformative place in my professional life, Amazon. I worked in 3 different orgs over 5 and a 1/2 years there. I am an Amazon E-Commerce Expert. Former Seller Support Associate with extensive knowledge of specialty categories. Escalations Specialist with Executive Seller Relations. Founding member of Executive Vendor Relations. SVS Brand Specialist Vendor Manager.I now live right outside of Pittsburgh and have continued using my Amazon knowledge to advise and manage Seller Central accounts including on a contract basis for Mission Critical which is one of the finest manufacturers of rugged baby carriers and additional outdoor gear.Specialties: Account Management, Data Analysis, Inventory Management including Forecasting and Buying, Negotiations, Detailed Seller Central and Vendor Central knowledge, AMS and Sponsored Ads, and Listings Management and Curation.

James Erickson's Current Company Details
PODEAN

Podean

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Head Of Retail Operations at PODEAN
new york, new york, united states
Website:
podean.com
Employees:
19
James Erickson Work Experience Details
  • Podean
    Head Of Retail Operations
    Podean Mar 2022 - Present
    Remote
  • Mission Critical Gear
    Amazon Manager
    Mission Critical Gear Jan 2019 - Dec 2019
    Greater Pittsburgh Region
    • Served as E-Commerce Account Manager for Mission Critical on Amazon through Seller Central (Baby and Outdoor categories)• Managed marketing and advertising (AMS, Sponsored Ads, and Headline Search)• Developed roadmap for promotions and marketing strategies for all holiday sales (All calendar holidays as well as end of year peak holiday season)• Optimized brand content, images, and brand store on Amazon• Responsible for item creation/curation through Seller Central• Analyzed and delivered daily/weekly sales data and conducted weekly business calls with stake holders• Provided Amazon platform consultation and guidance for the first half of year before being contracted by the company
  • Amazon
    Svs Brand Specialist (Vendor Manager I)
    Amazon Jun 2016 - Nov 2017
    Seattle, Washington, United States
    • Managed two top 10 vendor/manufacturer relationships in the Audio & Accessories (AA) category leading to greater sales, profitability, and representing over $60MM in annual sales for Amazon• Responsibilities included managing inventory levels, forecasting, buying, new product launches, and pricing• Negotiated $1.5MM of annual profit increase in 2017 across multiple vendors totaling 876 bps for the Audio & Accessories category• Designed, prepared, and executed multiple DOTDs (Deal of the Days) for both Tripp Lite and Logitech adding over $450K+ in additional sales for the Audio & Accessories AAcategory• Designed site merchandising and marketing efforts to help drive traffic, brand awareness, conversion, and OPS
  • Amazon
    Executive Seller/Vendor Relations (Esr/Evr)
    Amazon May 2015 - Jun 2016
    Seattle, Washington, United States
    • Responded to Seller and Vendor escalations directed to Jeff Bezos and other senior executives, or through highly escalated Seller/Vendor contacts• Served as the voice of the Seller, Vendor, and the business to help make corrective decisions• Drove root cause analysis of top-level escalations through the Correction of Errors (COE) process (dive, timeline, summary, and correcting actions)• Founding member of Executive Vendor Relations• Worked cross-functionally with other teams/departments to research and identify root causes and drive process improvements to seller and vendor facing issues acting as a Seller Services and Vendor Experience resource
  • Amazon
    Seller Support Associate (Technical Account Management)
    Amazon Jul 2012 - May 2015
    Seattle, Washington, United States
    • Provided technical support to Amazon 3P Sellers by utilizing the Seller Central Platform and other tools (general and escalated issues)• Maintained outstanding metrics in case resolution with an average positive response rate (PRR) of over 90%• Member of the Amazon Wine Launch Team. Onboarded new sellers/vineyards; providing face to face contact while assisting new sellers increase their understanding of their listings and the Amazon system • Member of the Amazon Fine Art Launch Team. Recruited and onboarded galleries for the Fine Art Category• Provided specialty technical support/account management for Fine Art and Wine Sellers post category launch. Including the creation of new SOPs to support specialty sellers• Promoted to Sr Associate Nov. 2015• Assisted with Predictive Help/Machine Learning Project in Seller Support by providing insight into issues and help topics to best direct the sellers to answers faster leading to less contacts • Assisted Sports and Collectables category selection gap project with adding over 750,000 sports card listings to select seller’s inventories
  • Sanderson Safety Supply
    Customer Service Representative/Warehouse/Shipping And Receiving
    Sanderson Safety Supply Jul 2009 - Mar 2012
    Greater Seattle Area
    • Managed daily shipping/receiving• Communicated with customers to ensure order satisfaction• Worked directly with suppliers/vendors to ensure timely delivery of products to meet specific customer needs• Order entry/order management• Warehouse inventory management
  • Road Apparel
    Sales Representative
    Road Apparel Nov 2008 - Mar 2009
    • Strongly focused on customer service/satisfaction• Cash handling and daily register balancing (opening/closing)• Periodic inventory work in retail store and corporate warehouse
  • Bay Alarm Company
    Operations Coordinator
    Bay Alarm Company Nov 2007 - Jun 2008
    Los Angeles, California, United States
    • Scheduled and coordinated installations with customers, sales reps, installers, and subcontractors• Provided direct support to Central Station for customer calls regarding service and installation• Maximized Branch profitability through Lean Principles using hands on accounting of JIT inventory and efficient schedule management and cutting the month end inventory by 50%• Project management of long- and short-term installations involving budgeting, scheduling and time management relating to branches WIP Sheet (Work In Progress)• Managed branch fleet maintenance (14 vehicles)
  • Bay Alarm Company
    Shop Tech/Regional Shop Tech
    Bay Alarm Company Jul 2006 - Jun 2008
    • Manage branch inventory and equipment for return and repair• Requisition, receive, and stock all tools, alarm devices, and other materials required by both field and office personnel• Maintain adequate stock levels, control the release of inventory, and conduct inventory surveys and cycle counts of shop and vehicles regularly• Process all incoming and outgoing shipments daily• Managed the shops for both the Los Angeles and Ontario, CA branches from November 2006 – August 2007
  • Bay Alarm Company
    Customer Service Representative
    Bay Alarm Company Apr 2006 - Jul 2006
    • Communicated with and assisted current, new, and discontinued customers• Investigated problems with equipment and systems in the field to ensure customer satisfaction with some of the branches largest accounts• Contacted discontinued customers in order to maintain accounts or sign new accounts with new tenants/owners• Contributed to the purchasing and opening of the Ontario, CA branch through extensive investigative and hands on research of other alarm companies in the Inland Empire area
  • Bay Alarm Company
    Sales Coordinator
    Bay Alarm Company Nov 2005 - Apr 2006
    • Provide clerical support to the sales manager and sales staff• Prepare contracts and change orders for the sales department• Process various contracts, prepare correspondence and proposals, complete commission reports, and maintain sales leads and statistics• Maintained a 97% contract approval rating which was among the highest in the company
  • Bay Alarm Company
    Sales Representative
    Bay Alarm Company Apr 2005 - Nov 2005
    • Sell new systems through both self-generated and company provided leads• Design systems for customers to fit their needs including alarm, CCTV, and access systems• Ensure customer satisfaction through effective communication across all levels of installation and service departments

James Erickson Skills

Customer Service Customer Satisfaction Access Control Cctv Fire Alarm Security Management Alarm Systems Loss Prevention Account Management Security Sales Management Surveillance Sales Management Leadership New Business Development

James Erickson Education Details

Frequently Asked Questions about James Erickson

What company does James Erickson work for?

James Erickson works for Podean

What is James Erickson's role at the current company?

James Erickson's current role is Head Of Retail Operations at PODEAN.

What is James Erickson's email address?

James Erickson's email address is ja****@****ail.com

What schools did James Erickson attend?

James Erickson attended Washington State University.

What are some of James Erickson's interests?

James Erickson has interest in Spending Time With Family, Friends.

What skills is James Erickson known for?

James Erickson has skills like Customer Service, Customer Satisfaction, Access Control, Cctv, Fire Alarm, Security Management, Alarm Systems, Loss Prevention, Account Management, Security, Sales, Management.

Who are James Erickson's colleagues?

James Erickson's colleagues are Debbie Mae Tria, Amaya Betanzos, Clare Swan, Alexandra Iso, Maria Herrera, Adam Woolcock, César Ramírez Flores.

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