James Ernst Email & Phone Number

The Woodlands, Texas, United States

• MAJOR RESPONSIBILITIES
• Acted as primary point of contact and advocate to ensure the smooth execution of the whole shipment lifecycle for the clients.
• Trained in multiple Maritime and Inland (Rail and Trucking) routing systems programs.
• Trained in International Import and Export customs policies and safety requirements.
• Partnered with sales personnel, operations, dispatch and internal personnel for solution oriented recommendations related to improved… Show more MAJOR RESPONSIBILITIES
• Partnered with sales personnel, operations, dispatch and internal personnel for solution oriented recommendations related to improved processes.

• MAJOR RESPONSIBILITES
• Trained in the Oracle Platform, providing planning and forecasting with greater precision, resulting in an 80% improved close rate and reporting process with greater transparency.
• Handle customer inquiries, having full ownership over the inquiry process, providing timely customer service support related to billing, order status, delivery, cancellation, etc.
• Maintain a zero error rate in contract data input and maintenance, resulting in rapid turnaround for… Show more MAJOR RESPONSIBILITES
• Maintain a zero error rate in contract data input and maintenance, resulting in rapid turnaround for billing and collections with a 30% positive impact to the bottom line.
• Provide support and manage multisite locations to resolve discrepancies in billing information, increasing collections by 20%. Show less

Houston, Texas Area

• MAJOR RESPONSIBILITIES
• Managed $7 million yearly budget.
• Calculated monthly reconciliations totaling over $400,000 of vendor bills monthly for the entire transportation department and presented for approvals.
• Developed and presented quarterly and annual reports to VP level leadership regarding transportation budget and employee activity.
• Maintained knowledge base of all environmental friendly commuter options to present to employees.
• Coordinated and collaborated with… Show more MAJOR RESPONSIBILITIES

• MAJOR RESPONSIBILITIES
• Managed $1 million territory utilizing SalesForce CRM as a resource for creating dashboard sales analysis reports, trend forecasting and managed targeted sales markets.
• Consultatively worked with customers to uncover technology and cost savings opportunities improving customer efficiencies and ROI.
• Prepared and presented high impact solutions presentations providing customers alternative pricing, product mix and payment structures using cross functional… Show more MAJOR RESPONSIBILITIES
• Prepared and presented high impact solutions presentations providing customers alternative pricing, product mix and payment structures using cross functional intelligence.
• Maintained extensive product, market, industry and competitive knowledge using internal documentation, third party intelligence and personal network providing customers with relevant and current industry information.