James Ernst Email & Phone Number

The Woodlands, Texas, United States

MAJOR RESPONSIBILITIES• Acted as primary point of contact and advocate to ensure the smooth execution of the whole shipment lifecycle for the clients.• Trained in multiple Maritime and Inland (Rail and Trucking) routing systems programs. • Trained in International Import and Export customs policies and safety requirements. • Partnered with sales personnel, operations, dispatch and internal personnel for solution oriented recommendations related to improved… Show more MAJOR RESPONSIBILITIES• Acted as primary point of contact and advocate to ensure the smooth execution of the whole shipment lifecycle for the clients.• Trained in multiple Maritime and Inland (Rail and Trucking) routing systems programs. • Trained in International Import and Export customs policies and safety requirements. • Partnered with sales personnel, operations, dispatch and internal personnel for solution oriented recommendations related to improved processes.• Researched and processed claims to provide support for multisite locations regarding damage or lost cargo and/or products.• Audited and processed billing reports, issuing credit memos, resulting in positive customer service charge backs or recovery of lost revenue for the company.• Handle 45 – 60 incoming calls daily.• Trained and mentored new employees. Show less

MAJOR RESPONSIBILITES • Trained in the Oracle Platform, providing planning and forecasting with greater precision, resulting in an 80% improved close rate and reporting process with greater transparency. • Handle customer inquiries, having full ownership over the inquiry process, providing timely customer service support related to billing, order status, delivery, cancellation, etc.• Maintain a zero error rate in contract data input and maintenance, resulting in rapid turnaround for… Show more MAJOR RESPONSIBILITES • Trained in the Oracle Platform, providing planning and forecasting with greater precision, resulting in an 80% improved close rate and reporting process with greater transparency. • Handle customer inquiries, having full ownership over the inquiry process, providing timely customer service support related to billing, order status, delivery, cancellation, etc.• Maintain a zero error rate in contract data input and maintenance, resulting in rapid turnaround for billing and collections with a 30% positive impact to the bottom line.• Provide support and manage multisite locations to resolve discrepancies in billing information, increasing collections by 20%. Show less

Houston, Texas Area

MAJOR RESPONSIBILITIES• Managed $7 million yearly budget.• Calculated monthly reconciliations totaling over $400,000 of vendor bills monthly for the entire transportation department and presented for approvals.• Developed and presented quarterly and annual reports to VP level leadership regarding transportation budget and employee activity.• Maintained knowledge base of all environmental friendly commuter options to present to employees.• Coordinated and collaborated with… Show more MAJOR RESPONSIBILITIES• Managed $7 million yearly budget.• Calculated monthly reconciliations totaling over $400,000 of vendor bills monthly for the entire transportation department and presented for approvals.• Developed and presented quarterly and annual reports to VP level leadership regarding transportation budget and employee activity.• Maintained knowledge base of all environmental friendly commuter options to present to employees.• Coordinated and collaborated with all key stakeholders and employees to promote convenient and cost effective commuting solutions for 10,000+ Houston Methodist Hospital employees.• Developed contacts, managed and coordinated with a collaborative team approach many of the public agencies, including the Texas Medical Center transportation representatives to manage an efficient transportation operation. • Maintained a State-Of-The-Art transportation webpage to include maps, web-links, driving directions, parking and traffic information, along with customized system’s communications for special occasions.• Worked as a liaison with Houston-Galveston Area Council, Houston METRO, Fort Bend County Express, The Woodlands Express, and other transit-oriented organizations, to mitigate traffic congestion at the Medical Center. Show less

MAJOR RESPONSIBILITIES• Managed $1 million territory utilizing SalesForce CRM as a resource for creating dashboard sales analysis reports, trend forecasting and managed targeted sales markets.• Consultatively worked with customers to uncover technology and cost savings opportunities improving customer efficiencies and ROI.• Prepared and presented high impact solutions presentations providing customers alternative pricing, product mix and payment structures using cross functional… Show more MAJOR RESPONSIBILITIES• Managed $1 million territory utilizing SalesForce CRM as a resource for creating dashboard sales analysis reports, trend forecasting and managed targeted sales markets.• Consultatively worked with customers to uncover technology and cost savings opportunities improving customer efficiencies and ROI.• Prepared and presented high impact solutions presentations providing customers alternative pricing, product mix and payment structures using cross functional intelligence.• Maintained extensive product, market, industry and competitive knowledge using internal documentation, third party intelligence and personal network providing customers with relevant and current industry information.• Consistently exceeded daily, weekly and monthly metrics for sales, calls and SalesForce activity building account pipeline and forecasting ability. Show less