James Etenburn Email & Phone Number

Spring, Tx, Us

Spring, Tx, Us

Houston, Texas, Us

⦁ Manage and maintain the company's IT infrastructure, including servers, firewalls networks,operating systems, and software applications.⦁ Monitor and troubleshoot system issues, ensuring maximum uptime and minimizingdisruptions.⦁ Implement security measures to protect the company's data and network fromunauthorized access or breaches.⦁ Perform regular backups and ensure disaster recovery plans are in place.⦁ Collaborate with other departments to understand their IT needs and provide effectivesolutions.⦁ Install, configure, and update hardware and software components.⦁ Conduct system performance analysis and optimize resources to enhance efficiency.⦁ Stay updated with the latest industry trends and technologies to recommendimprovements and upgrades.⦁ Create and maintain documentation of system configurations, processes, andprocedures.

Alpharetta, Ga, Us

• Provided end-to-end IT support for all US based company locations.• Monitored service requests and incidents, recommending system changes when needed.• Provided teir-2 application support for various systems.• Provided tier-3 network and server support.• Maintained, repaired, and troubleshooted PCs, hardware, and software packages.• Managed desktop peripherals, including printers and scanners.• Delivered onsite support for PC, Apple devices, mobile devices, and peripherals.• Conducted hardware asset management and collaborated with third-party vendors forincident resolution.• Led software deployment activities and traveled to various locations as required.

Houston, Texas, Us

• Directed the management and troubleshooting of POS and KDS systems.• Oversaw 3rd party ordering platforms and new store setup and installations.• Managed web and online order management, including troubleshooting.• Led coupon and website management using WordPress.• Orchestrated loyalty programs and financial report creation.• Provided support for gift card issues, mobile app/online orders, and refunds.• Managed menu creation and rollouts, store-level problem-solving, and POS systemmanagement.• Interacted with franchisees and store-level managers, addressing requests from directorsand C-level management.

Houston, Texas, Us

• Supervised a team of 10 programmers and engineers, providing customer support.• Maintained network infrastructure, firewalls, servers, and NAS servers.• Lead support for Integrations, hardware, network, analog signaling, radio frequencies andVoIP issues.• Designed and implemented a Jive cloud phone system and integrated with local loggingsystems.• Built and programmed purpose-built servers for recording calls in 911 centers, policedepartments, government offices and private companies.• Managed VoIP, voice, and call center technologies, including SIP and IVR.• Led migration projects to O365, SharePoint, and Teams.• Managed IT projects such as cloud server migration and cybersecurity upgrades.

Houston, Texas, Us

• Managed IT needs for apartment complex leasing offices, small and large businesses.• Led server management support/migration and network support.• Managed PC/MAC cleanup, gate system programming, and camera system installation.• Project-managed installations of office networks, PBX systems, A/V systems, andsecurity systems.

Prosper, Texas, Us

• Led efforts to enhance business applications and technology processes.• Managed backups, patching, automation processes, and cyber security.• Directed IT teams in designing, implementing, and managing key technologies.• Facilitated server builds, network configurations, and migration to virtual environments.• Collaborated with business partners to support project development and implementation.

Fort Worth, Tx, Us

• Developed and implemented VoIP solutions and coordinated documentation.• Managed all aspects of the phone system and IVR configuration.• Managed servers and virtual server migrations.• Implemented HA proxy server to improve load balancing.• Participated in upgrading and implementing modifications to telecommunicationshardware and software.

• Managed, designed, and implemented all telephony and data communication systems.• Deployed and integrated voice and data networks with minimal disruption.• Provided advanced troubleshooting and issue resolution on various endpoints and circuits.• Acted as Network Engineer/Administrator and Systems Engineer/Administrator.• Managed all company email accounts and composed/modifying SSRS reports.• Implemented Polycom phone system with Fuze Thinking Phones.

Fort Worth, Texas, Us

• Utilized ConnectWise ticketing system to manage client tickets and diagnose issuesremotely.• Maintained client email with Office 365 Admin Console and Active Directory.• Managed overall health of client PCs and servers.• Managed virtual servers with VMware's vSphere and implemented FOG imaging server.• Translated operational/business unit needs into technical requirements and providedtechnical support.

• Held complex responsibilities to configure, install and administer network infrastructure and telecommunication systems in customer home and commercial properties.• Led and supervised a team at BP America, accomplishing all deadlines and goals set by the company.• Installed and configured Crestron, AMX and Polycom systems.• Installed and wired equipment racks for conference rooms, whole house audio and theater rooms.• Set up commercial and residential networks.• Programmed, set up and tested URC remotes using CCP.• Suggested system specific equipment to customers, resulting in increased sales and profit.• Designed and programmed lighting configurations based on knowledge and customer request.• Provided proactive monitoring of all servers, applications and services using a combination of tools to ensure high availability and SLA’s and the safety of network.• Planned and implemented new hardware and upgraded existing hardware• Planned, built, and managed implementation of systems which included design of multiple project plans for creating standards.

• Repaired and replaced faulty hardware in laptop and desktop computers• Repaired software issues, viruses, windows issues.• Remote connection repairs for business clients.• Built computers for customers who required special components or out of the ordinary configurations.• Diagnosed and repaired failed components and computers for businesses on site, creating less down time for the company and less of a hassle with transport.• Installation and configuration of new networks & software on different platform• Examined equipment performance, ensure the maintenance and the safety of network• Initiating a company-wide changeover to a much faster ISP with enhanced technical support• Provided a high level of customer service and satisfaction, ensuring that both internal and external customers received a quick response to their inquiries.