James Ferola Email & Phone Number

Boston, Ma, Us

Boston, Massachusetts, United States

Boston,Ma

- Communicate directly with ownership/managing partners on a daily basis to ensure smooth operation- Responsible for interviewing, hiring, and on boarding new employees- Work closely with Events Director to ensure private events are run and staffed accordingly - Manage all employees(50+) on a daily basis - Procure all orders surrounding food items, paper goods, and cleaning supplies- Complete all menu alterations using POSiTouch Backoffice software - Implement and review all policies and procedures with current and new employees - Responsible for the safe handling of all cash reconciliations and bank deposits on a daily/weekly basis- Tasked with the scheduling of all bar and kitchen staff- Complete payroll on a bi-weekly basis for all employees- Handle all customer issues, on the floor face to face, and all chargeback inquiries regarding past charges- Represent company at all hearing regarding licensing and operation- Communicate daily/weekly with company CPA to ensure the proper handling of all daily and weekly reporting- Responsible for sending daily reports to Owners/Management regarding daily and weekly sales figures - Facilitate changes within the audio/visual system throughout the night(managing what’s viewed on 20+ screens/operating audio for DJs)- Work closely with Security Director to ensure the policies and procedures regarding patron safety are followed on a nightly basis- Monitor all bartenders and servers on a daily basis to ensure the safe service of alcohol to patrons 21 years of age and older- Communicate closely with the kitchen to ensure all food handling guidelines are followed to ensure the safety of our patrons

Wayland

Responsible for completing weekly inventory of beer, liquor, and non-alcoholic beverages. Coordinated beverage orders weekly with various distributors. Responsible for creating weekly schedule for staff including bar staff, servers, food runners, bussers, and hosts. Managed employees on the floor on a daily basis, as well as, dealt with all customer issues. Worked closely with upper management and ownership to maintain goals regarding beer/liquor percentages, along with labor costs on a weekly basis.

Burlington,Ma

- Develop marketing leads into qualified sales meetings and demos over the phone; manage warm hand off to sales- Call on pre-defined target lists and initiate independent prospecting activities to generate new sales pipeline opportunities- Engage in conversations to inform prospects on the value of our product and discover new opportunities- Manage lead data and daily communications in Salesforce.com- Partner with sales and marketing to identify ongoing program goals and needs; help to research and structure vertical industry and named account call-campaign strategies.

Boston,Ma

Managed existing accounts, and also responsible for building a personal book of business in downtown Boston.

Woburn,Ma

- Offered a wide range of industrial chemicals, ranging from sanitizers to floor wax within the Healthcare market including hospitals, long term care facilities, and rehabilitation facilities -Responsible for managing existing accounts within the territory, and growing the territory - Scheduled weekly sales calls for prospective accounts - Maintained existing client relationships through weekly phone calls/check-ins to ensure satisfaction with product and sales process- Worked closely with corporate office to ensure proper ordering procedures, and new account set-up process went smoothly - Maintained close relationship with warehouse employees to ensure customers orders were received in a timely manner, and to ensure inventory on hand - Prepared daily logs of calls/visits that were compiled and delivered weekly to management

Bsba, General Management & Human Resource Management

Activities and Societies: Varsity Lacrosse, President of the Human Resource Club, Member of the Radio Club, Member of SAAC, Lacrosse Captain

Bachelor Of Science (B.S.), Business Administration And Management, General