● Manage day-to-day operations of the credit union branch, to include branch audits, sales, and member experience. ● Proactively achieved sales targets and customer loyalty. ● Responsible for consistent growth in key income categories through membership growth, and various financial services offerings. ● Work closely with business development partners to increase community presence. ● Hire, train, and coach all branch staff; 5-8 employees.

● Confirm the validity and intent of all referrals. ● Schedule all bathroom and window design appointments with the sales team. ● Collaborate with all sales managers to ensure all markets are adequately serviced to include Louisiana, Mississippi, and Texas. ● Partner with other area managers to develop and ensure the highest level of customer service at each point of contact. ● Interview clients to determine and develop solutions for their bathroom needs and wants ● Educate clients on cabinetry, lighting, flooring, and plumbing fixtures. ● Design full bathroom renovation layout. ● Present design renovation plan to clients. ● Document field measurements to include location of existing electrical, plumbing, and lighting. ● Assist clients with financing options

● Responsible for marketing credit card systems and support services. ● Attract and retain client relationships in order to meet sales objectives. ● Respond promptly to all referral opportunities as well as service requests. ● Proactively generated new business leads. ● Maintain client education with new technologies and offerings.

● Receive top honors for exceeding revenue goals within the first year (over 300%). ● Market credit card systems and support services for business customers. ● Attract and retain client relationships in order to meet sales objectives. ● Service territory of fifteen banking centers and maintain strong relationships with all partners including managers, business bankers, mortgage bankers, and investment officers. ● Respond promptly to all referral opportunities and service requests. ● Proactively generate business outside of leads being received from branch partnerships. ● Keep both bank and clients educated and up-to-date with new technologies and offerings.

● Participate in bank pilot program to transition the first branch in Northeast North Carolina to Universal Banking. ● Top achievements in loan, merchant, and deposit growth. ● Consistent market leader in operational excellence. ● Responsible for individual and team performance. ● Lead, coach and execute a proactive client experience. ● Proactively achieved sales targets and customer loyalty. ● Maintain employee experience and acquire and retain talent through the coaching and development of employees. ● Manage operational, human capital, reputational and business risk through adherence to established policies and procedures. ● Manage a team of personal bankers and tellers; 6-8 associates.

● "Award of Excellence" recipient seven consecutive quarters, including a perfect 10 score. ● “5 Star Associate” recipient Quarter 2, 2007. ● Responsible for driving business for the banking center's portfolio of business clients. ● Work with business partners to add new clients. ● Build strong client relationships with a "needs based" selling approach. ● Represent market in national Voice of Associate forum, as a top performing associate. ● Responsible for growing the profitability of the small business customer base. ● Prospect and acquire new priority small businesses and deepening existing relationships. ● Analyze client’s financial condition and recommends financial solutions to best meet the client’s business and personal needs. ● Identify client needs and coordinate client involvement with product specialists. ● Manage an extensive client portfolio with annual revenues of $250k-$5 million.

● Manage team of personal bankers and tellers; 3-6 associates. ● Build and sustain strong relationships with line of business partners to grow all aspects of banking center business. ● Responsible for all aspects of individual and team performance. ● Lead, coach and execute a proactive client experience. ● Proactively achieve sales targets and customer loyalty. ● Maintain employee experience and acquire and retain talent through the coaching and development of employees. ● Manage operational, human capital, reputational and business risk through adherence to established policies and procedures.

● Manage sales goals via outbound calls with the business banking team. ● "President’s Club" recipient for consistency in sales results. ● Responsible for all aspects of branch, including individual and team performance ● Lead, coach and execute a proactive client experience. ● Proactively achieve sales targets and customer loyalty. ● Maintain employee experience and acquire and retain talent through the coaching and development of employees. ● Manage operational, human capital, reputational and business risk through adherence to establish policies and procedures.

● "Go Getters" award recipient for aggressively growing sales results. ● Interview/hire candidates for the entire Tampa Bay market. ● Responsible for all aspects of individual and team performance. ● Lead, coach and execute a proactive client experience. ● Proactively achieve sales targets and customer loyalty. ● Maintain employee experience and acquire and retain talent through the coaching and development of employees. ● Manage operational, human capital, reputational and business risk through adherence to established policies and procedures.