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With over 17 years of experience in customer experience and unified communications (24 years total IT), I am passionate about helping organizations optimize their interactions with their customers and employees. As a Senior Engineer CX & UC at C3 Technology Advisors, I leverage my technical and business skills to design, implement, and support innovative solutions that enhance customer satisfaction, loyalty, and retention. I am also committed to continuous learning and professional development achievements, advance degrees include MBA, MS-IT Network Secuity, and an ongoing Doctoral program focused with the Information Technology discipline.In my previous role as a Senior Solution Engineer at Genesys, I was responsible for demonstrating the value and benefits of Genesys solutions to potential and existing customers across various industries and use cases. I conducted demos, workshops, and presentations, and collaborated with sales, product, and service teams to ensure a smooth and successful customer journey. I also coached and supported partners to be self-sufficient and confident in delivering Genesys solutions. Some of the skills I used and developed in this role include Genesys Cloud, Genesys PureConnect, Agile Software Development, and Information Security.
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Pre-Sales EnginnerSanasUnited States -
Engineer Cx And UcC3 Technology AdvisorsDanville, In, Us -
Engineer Cx & UcC3 Technology Advisors Feb 2023 - PresentIndianapolis, Indiana, United States
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Senior Solution EngineerGenesys Jan 2022 - Feb 2023Indiana, United States*Walk our clients through Genesys solutions via demos, workshops, and presentations to articulate how our applications deliver customer experience transformation and outline benefits for specific users such as agents, supervisors, and administrators.**Presenting recommendations on how the customer should embark on improving customer experience.**Demonstrating the art of the possible in the Genesys Solution that closely matches the future state customer experience.**Create or provide documentation, such as Discovery, Architecture & Solution Design Proposals, to ensure a smooth transition to service delivery.**Supporting partner responses in RFXs as needed.**Coaching the partners to be self-sufficient to find information**Seek and recommend process and content improvements internally to make it easier for partners to conduct business with Genesys.**Keep our partners appraised of current and future Genesys product releases.**A keen understanding of what functionality or capabilities our partners will require in the future and bring that data back to the product team(s) for consideration/prioritization.**Building and documenting reusable solutions that leverage Infrastructure as Code (IaC), RESTful API’s, cloud services, and other modern technologies to enable the Genesys partner community* -
Senior Product ManagerGenesys Jul 2019 - Jan 2022Indianapolis, Indiana
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Senior Technical ConsultantGenesys Jan 2016 - Jun 2019Indianapolis, Indiana
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Senior Network Systems Engineer- Education Global NetworksGenesys | Interactive Intelligence Aug 2013 - Jun 2016Indianapolis, Indiana Area -
Technical Training ConsultantGenesys | Interactive Intelligence Oct 2012 - Aug 2013Indianapolis, Indiana AreaResumed these duties June 2016
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Regional Information Technology ManagerEdmc Jul 2009 - Sep 2012 -
Associate Director Of Data OperationsMoody'S Analytics 2006 - 2009South Bend, Indiana Area -
Electronic Data AdministratorPress Ganey 2003 - 2006South Bend, Indiana Area
James G. Skills
James G. Education Details
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Management Information Systems -
African-American Studies -
Applied Management -
Information Securities -
Doctoral Of Information Technology
Frequently Asked Questions about James G.
What company does James G. work for?
James G. works for Sanas
What is James G.'s role at the current company?
James G.'s current role is Pre-Sales Enginner.
What is James G.'s email address?
James G.'s email address is ja****@****sys.com
What is James G.'s direct phone number?
James G.'s direct phone number is +157421*****
What schools did James G. attend?
James G. attended University Of Notre Dame - Mendoza College Of Business, University Of Notre Dame, Indiana Wesleyan University, South University, Capella University.
What skills is James G. known for?
James G. has skills like Databases, Leadership, Sharepoint, Data Analysis, Software Documentation, Management, System Administration, Business Intelligence, Process Improvement, Business Analysis, Software Project Management, Project Management.
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🧐 James G.
Cissp Crto Ceh Oasp | Penetration Testing | Appsec | Red Teamer | Leader | Speaker | Navy And Army VeteranAtlanta, Ga -
James Greene
Colorado Springs, Co2knology.net, tekprepper.com3 +172780XXXXX
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