James Relph Email & Phone Number

Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Formally Collab Global (As Below)Core Responsibilities: • Delivered client-focused service and met client needs and goals for the medical software services provided by Blue Zinc IT, exceeding expectations and further supplying all levels of support when required • Directed day-to-day operations across all departments, involving business planning, risk mitigation, and staff, stakeholder, and project management • Managed the team and delivered support and mentorship to promote… Show more Formally Collab Global (As Below)Core Responsibilities: • Delivered client-focused service and met client needs and goals for the medical software services provided by Blue Zinc IT, exceeding expectations and further supplying all levels of support when required • Directed day-to-day operations across all departments, involving business planning, risk mitigation, and staff, stakeholder, and project management • Managed the team and delivered support and mentorship to promote continual growth• Conducted business analysis, identified gaps, and mitigated financial risk, comprising strategic planning and identifying measurable business values • Cultivated strong relationships with stakeholders, clients, and suppliers such as business divisions and C-level executives• Collaborated with the remote leadership team across Australia and internationally, including Northern Ireland and the Philippines • Recruited, trained, and guided staff, facilitating skill growth and professional development, measuring performance regularly to ensure optimal operations • Communicated and cooperated with external government insurance providers such as WorkCover, Medicare, and TAC, to integrate and implement software enhancements• Superintended and streamlined HR functions such as accounting, administration, and payroll • Acted as a brand representative at industry events and spearhead large company tenders as the pivotal Show less

Mitcham, Victoria

Key Achievements: • Promoted from General Manager to Director due to exceptional management, improving the organisation through restructured processes and enhanced team support which increased morale • Streamlined administration processes by digitising over 500 client records within an Electronic Document and Records Management System (EDRMS)• Set up a centralised software system for the business, fostering relationships with software providers and developing associated processes… Show more Key Achievements: • Promoted from General Manager to Director due to exceptional management, improving the organisation through restructured processes and enhanced team support which increased morale • Streamlined administration processes by digitising over 500 client records within an Electronic Document and Records Management System (EDRMS)• Set up a centralised software system for the business, fostering relationships with software providers and developing associated processes and escalation methods• Established and embedded a formal IT training program in response to the gap in existing resources, including running workshops to train on best practices• Improved support services by implementing standard ticketing practices and reporting along with the pre-existing ticketing system • Planned and effected the 2017 relocation and 2021 downsizing and handover of office operations, without any impact on customers Show less

Melbourne, Australia

Melbourne, Australia

Core Responsibilities: • Delivered insightful IT leadership as the sole technical support professional to more than 450 internal staff, managing all aspects of technology service delivery across Australian stores• Executed daily ongoing network, PC, and server maintenance across the entire organisation• Surveyed and maintained the performance of IT infrastructure, corporate systems, security programs, user support, networking, and telecommunication services• Aligned technology… Show more Core Responsibilities: • Delivered insightful IT leadership as the sole technical support professional to more than 450 internal staff, managing all aspects of technology service delivery across Australian stores• Executed daily ongoing network, PC, and server maintenance across the entire organisation• Surveyed and maintained the performance of IT infrastructure, corporate systems, security programs, user support, networking, and telecommunication services• Aligned technology services and systems with business needs and operating processes in liaison with departmental heads• Guided the successful establishment of 71 offices across Australia, encompassing the design and deployment of data centres, store systems, and IT cabling infrastructure• Researched, implemented, and trained staff on over 4 new software packages along with general IT practices• Digitised and maintained the legacy database systems for reference use due to hardware failure or obsolescence • Formed and preserved the Optical Super Store network-attached storage with disaster recovery and backups, file shares, file structures, and user access levels Key Achievements: • Analysed and integrated enhanced hardware and software processes while forming a formal standard operating environment, involving producing in-depth documentation • Optimised technical support delivery time by 20% by establishing a triage ticketing system for technical support requests • Set up and incorporated over 15 years of clinical customer records into a digital format within the practice management system • Improved hardware procurement processes by 90% by developing a standard hardware and software kit that was immediately operational, simple to understand, and interchangeable for remote resolutions • Managed the national rollout of the CCTV security system while providing regular ongoing maintenance Show less

Thomastown, Victoria To Somerton, Victoria

Core Responsibilities: • Supplied internal IT support including network infrastructure and the Panasonic Hybrid IP phone system for over 10 users • Strengthened administration by preparing documents, posters, books, and print promotion collateral • Key research and development team member, managing material separation and wastage while leading the warehouse team of 30 through all afternoon shifts Key Achievements: • Facilitated the development of a FileMaker database for… Show more Core Responsibilities: • Supplied internal IT support including network infrastructure and the Panasonic Hybrid IP phone system for over 10 users • Strengthened administration by preparing documents, posters, books, and print promotion collateral • Key research and development team member, managing material separation and wastage while leading the warehouse team of 30 through all afternoon shifts Key Achievements: • Facilitated the development of a FileMaker database for tracking materials in and out of the warehouse• Created, configured, and instigated a domain and exchange server to allow over 7 office and factory operations staff the use of a single workstation• Designed, planned, and implemented network infrastructure for a 50+ workstation spread over a 1000m2 factory • Developed an internal database system along with the supporting equipment, implementing a more intuitive data entry method resulting in higher input accuracy Show less

Diploma Of Aviation, Aeronautics/Aviation/Aerospace Science And Technology, General

In Progress..... Box Hill Institute in Conjunction with Tristar Aviation

Advanced Diploma, Network Engineering

Vce

Activities and Societies: Represented Balwyn High School in both Baseball and Lawn Bowls