Providing Security & FM solutions across a variety of sectors in the UK.

Oversee and deliver the service provision to all our clients.Significantly increased company revenue with sustained organic growth

Delivering strategic security solutions across a variety of sectors in the UK and growing the business.

Left due to family bereavementsManaging a portfolio of several million across London and Southern England.Actively seeking opportunities for growth within portfolio and successful meeting targets.

Overall accountability for the Customer Service Department. Ensuring clients satisfaction with the service provision delivered by the Operations Department. Support the business with projects and service resolutions.

Grown the business from existing customers. Identify and develop talent within the business. Effectively manage company operational budget. Develop and improve the businesses brand.Seek out new sectors to develop the business.Oversee 250 security officers.Monitor employee productivity and optimize performance.Set business objectives, create the monitoring tools and procedures to achieve targets.Support HR department to ensure all procedures are followed and manage the processes. Represent the company on all external audits and deliver internal audits schedule.

(Left due to redundancy) Drive business processes and identify areas for development and improvement, increasing profitability by continuously reviewing QMS. Conduct internal & external compliance audits in line with ISO 9001:2015 standards and manage audit schedule, all corrective actions are resolved in timeline.Deliver field base role and manage work load of over 400 sites by issuing risk ratings.Represent the business when receiving external audits from governing bodies.Manage all aspects of Health & Safety.

Created and delivered the Loss Prevention strategy which has improved level of effectiveness of loss reduction across the group.Manage budgets, investigation, training, Manage & oversee all aspects of Health & safety

My time at TK Maxx I had a high level of engagement with district managers and delivered presentations on new procedure I had created. Achieved high reductions of stock loss results across the district.Oversee the running of the Loss Prevention department in stores and support the stores in the district.

Identified new fraud targets for stores across the district and set up case files. Completed all documentation and liaise with police to ensure cases were resolved. This lead to reducing losses to the business across the flag ship stores.

Delivered various types of training across the district. Took ownership of developing new talent in the business which increased productive as personal achieved higher positions in the company.

Due to my high performance I was selected to work in one of the company’s flag ship stores as it was in the top 10 for loss in the whole chain. In my time the store reduced losses year on year and the store moved out of the top 10 of losses. Audits (Healthchecks) - Physical Security, Operational Loss, Associate Engagement, Crime Resolution and KPI’s performance.  Use weekly shrink indicators to identify potential losses to the company. Analyse theses shrink reports and extract information to reduce loss to the business. Investigate External and Internal theft. Conduct refund fraud investigation

 Identify fraud and complete investigations Internal and external investigation 

Area Loss Prevention officer across EssexUse CCTV to detect, prevent and identify thefts, including fraud