James Hale Email and Phone Number

Customer Service & Strategic Planning:Manages customer service needs and collaborates to resolve issues.Develops and implements short and long-term HR strategies.Aligns HR solutions with customer's strategic business goals.Leads studies and projects related to strategic planning.Analyzes HR data to identify problems and improve programs.Oversees the OPM Federal Employee Viewpoint Survey (FEVS) administration and analysis. Program Analysis & Evaluation:Compiles reports on HR program performance and deficiencies.Assesses the impact of HR policy changes.Develops and interprets program policies.Identifies and develops interventions to improve organizational performance.HR Systems & Technology:Oversees the design, implementation, and operation of HR systems.Gathers requirements and translates them into system solutions.Develops project plans for system improvements and enhancements.Ensures HR staff are trained on HR systems.Establishes policies and procedures for HR management.Oversees the development and maintenance of HR data solutions, including Microsoft Power Apps (Power BI, Power Automate, etc.).Oversees the development of HR bots using Robotic Process Automation (RPA). Policy Development & Compliance:Develops and implements HR policies and programs.Researches and analyzes HR laws, regulations, and policies.Provides expert advice on complex HR issues.Develops and delivers HR training programs.Supervisory Responsibilities:Directs and coordinates work within the division.Oversees special projects related to HR oversight and compliance.Makes decisions on work problems and corrective actions.Handles recruitment, selection, and promotion for subordinate positions.Manages training needs and requests.Recommends awards, bonuses, and disciplinary actions.Provides guidance and counseling to employees.Identifies and addresses barriers to productivity and promotes team building.

HR Information Systems:Develops, implements, and evaluates new HR systems.Gathers requirements and designs solutions to improve HR processes.Provides technical support and training for existing HR systems.Develops and manages HR data solutions utilizing Microsoft Power BI and other reporting solutions.Develops and maintains HR intranet sites for knowledge management and information dissemination.Responsible for the development of HR bots using Robotic Process Automation (RPA). Liaises with IT and other agencies to address system issues.Project Management:Serves as project manager for HR projects, including business case studies and requirements analysis.Coordinates work teams and manages project resources.Develops HR knowledge bases and online repositories.Quality Assurance:Recommends solutions to HR problems.Assists with external audits and resolves pay/classification issues.Audits payroll processes.Provides input for HR planning.Analyzes HR data to identify trends.Management Advisory Services:Provides advice and assistance on HR services, including developing, managing, and maintaining HR information systems.Participates in decision-making conferences, providing expertise on HR regulations and best practices.Conducts studies and analyses of HR functional areas to identify trends and areas for improvement.

Administered the department's human resources information management systems (WebHR, HRTracking, USA Staffing, Microsoft CRM Dynamics, eOPF). Serves as technical expert in the long and short-range planning of objectives for human resources information management systems. Provided technical guidance, direction and training to HR staff in the daily operation and maintenance of the human resources data systems. Interpreted HR information system requirements and changes as they impacted HR policies and procedures and recommended appropriate actions required to meet those changes. Ensured timely implementation of enhancements to the existing systems.Coordinated with IT team members to develop programs and/or information storage/retrieval systems that were under their developmental control.Ensured all reports were accurate and timely and created new reports as needed by HR and HR customer organizations.Utilized ProClarity and other tools to retrieve and analyze statistical data related to HR management or programs to identify trends or workforce characteristics that may warrant program changes and/or enhancements.Provided assistance to staff members in program development, testing, and implementation of new or major modification of databases.Created and maintained organization intranet pages using Microsoft SharePoint.

Responsible for all aspects of managing the technical programs, software and equipment used to support the human resources function.Ensured all users of HR systems had the appropriate security access and were properly trained on the use of each system.Identified new HR software needs and provided recommendations to management to fulfill those needs.Served as the liaison for the HR department with IT, internal and external vendors, and clients.Created and maintained reports for all HR related information using Crystal Reports and reporting features of Abra Suite.Created and maintained the HR intranet page using Microsoft SharePoint.Responsible for the calculation, maintenance and procedures required of FHLBank's profit sharing plan.Responsible for maintaining and updating all reporting related to disaster recovery for the HR department.Performed testing on updates of existing HR related software as well as implementations of new software.Created end user training manuals for HR related software.Served as backup to the payroll function and processed payroll at least once quarterly. Also performed audit of each payroll processed to ensure accuracy of payroll calculations.