James Hall Email & Phone Number

Kiel, WI, US

Appleton, Wisconsin, United States

- Responsible for team of 13 technicians in southern Wisconsin- Enforced troubleshooting best practices and therefore increased first call fix rate by 10%- Held weekly meetings to ensure service department productivity- Internally, I mentored and helped service technicians define their professional goals.

Appleton

- I seamlessly balanced achievement of internal and external objectives in this role. To start with, I salvaged customer relationships and satisfaction levels by handling escalated complaints through face-to-face consultations and root cause analysis of equipment problems.- An example of my “high-touch” customer service includes a line-by-line review of.

- I helped clients quickly resume regular operations by diagnosing and repairing issues with various types of printers and copiers. - A collaborative team member, I also helped install and network equipment based on customer requirements. - My top performance resulted in my win of a “Top Technician” award.