James Hannington Email & Phone Number

Guildford, England, Gb

Develop and maintain strong relationships with existing and potential partners in the regionIdentify and capitalize on new business opportunities with partners to drive revenue growth in the marketManage the entire sales cycle with partners, from opportunity identification to deal closureCollaborate closely with the sales team and other internal departments to ensure successful onboarding and ongoing support for partnersWork closely with marketing and product teams to develop and execute effective partner business plans, campaigns and programsProvide an accurate weekly, monthly and quarterly sales forecastBuild an understanding of the Brivo security platform, including supported devices and integrations and effectively demonstrate the capabilities to prospectsEffectively communicate Brivo’s value proposition and key competitive points of differentiation for reseller partners and end usersDemonstrate Brivo hardware and user interface for security consultants, system integrators, end-users, and other interested partiesProvide system sales training for system integrators and educate prospects on the complete Brivo product portfolioConduct regular business reviews with partners to assess performance and identify areas for growth and improvementTrack and analyze results, providing regular weekly, monthly and quarterly reporting gon partner activities and performance in the region.Stay up-to-date on industry trends and the competitive landscape in the region, providing insight to inform the partner strategy and decision-making.

• Developing new sales opportunities using outbound emails, calls and lead follow-ups• Communicating with customers to understand their needs and requirements and identify sales opportunities• Answering customers’ questions, resolving their concerns and providing additional information via calls and emails• Explaining and demonstrating the functions and features of products and services• Maintaining and improving the database of prospects• Researching for new leads • Keeping up to date with product and service information and competitor offers• Upselling products and services

Supervise help desk support staff’s daily activities ensuring timely and professional delivery of technical support for calls on network problems, computers, core software products, and related hardware peripherals.Plan, organize, and direct the work of help desk support staff, including Help Desk Specialists; schedule shift coverage; evaluate and document performance and recommend disciplinary action when necessary; and review staff work for accuracy and timely completion of assigned duties. Train staff in new and existing procedures and develop work schedules.Document, track, and report on software and hardware malfunctions; enter detailed description of user’s problems in an assigned database; prioritise requests and label them according to established procedures.Train help desk staff on areas of responsibility, new technology, and support procedures. Ensure help desk staff provides consistent, high-quality, and professional service, including communication and telephone skills.Proactively identify process improvement opportunities, including end-user training tools and documentation.Monitor help desk activities and respond to inquiries; provide technical troubleshooting, determine type of request, diagnose and provide solutions or escalate complex problems to appropriate personnel as required, and ensure proper problem notification procedures are followed.Develop queries to track and follow up on reported problems; notify users of completion of requests; ensure accurate contact and problem resolution records are maintained.Provide management reports on help desk operations and issues, including recommendations for areas of service or technology improvements.

Network Troubleshooting (Hardware & Topology, TCP/IP)Understanding of Client/Server ApplicationsHardware troubleshootingExcellent understanding of desktop environments, including support for Microsoft WindowsSupport for Microsoft Office

Hnd, Computer Engineering

Gnvq, Computing, Intermediate And Advanced

Gcse