• Reviewed and documented business processes, identified areas of inefficiency or confusion and made recommendations for improvement.• Worked with Product Management on on requirements and features for the next generation of access control hardware. Conducted stakeholder interviews and collected feedback on requested or required elements.• Reviewed customers' machine-to-machine cellular usage, looking for data consumption trends and analyzing monthly spend.

• Provided teacher support for organization’s student information and learning management systems. Resolved user login issues and ensure single-sign success between Google accounts and other student systems.• Served as the organization’s certified Salesforce Administrator. Manages user profiles and roles, provided troubleshooting on workflow and process issues with new student “lead” inquires, implemented new sales process for B2B business and generated reports as needed. • Managed organization’s Zoom video conferencing account, including user account provisioning and management, and generating user activity account reports.

• Served as the company's certified Salesforce Administrator. Managed products and price books, developed validation rules, processes and workflows, maintained users, profiles and permission sets, created custom objects, fields, record types and page layouts, and supported the production org as a whole.• Company's Facility Security Officer (FSO). Provided security briefings, education and guidance for being exposed to, handling and safeguarding Confidential information.• Managed and supported the company IT infrastructure, including administering the IT support contract, reviewing, recommending and integrating software and cloud solutions, and troubleshooting technology related issues. • Provided programming and administrative support for HSPD-12/FIPS201 compliant physical access control systems (PACS).• Provided desktop support functions, including setting up ActiveDirectory accounts/permissions, configuring and deploying computers/tablets and assisting with software and printer issues. • Served as company iPhone expert and primary resource for iPhone troubleshooting and deployment. Managed all aspects of company smartphones, including carrier administration/contracts, ordering, configuring and deploying new phones and verifying iOS updates.• Configured and administered LastPass, the company’s centralized password management solution.

• Spearheaded writing the initial draft of the Enterprise Content Management (ECM) Master Plan to expand and promote the City’s document management initiative. As a member of the ECM team, provided recommendations and strategies for integrating document management into the City’s day-to-day business practices and into its desired transparency with the public.• Worked closely with customers and staff to prototype, test and validate the functionality of commercial off-the-shelf (COTS) applications.• Actively and consistently used project and portfolio management and service desk commercial software for IT planning and day-to-day activities.• Provided troubleshooting, bug fixes and coordinated support with software vendors for bugs and malfunctions.

• Winner of the 2011 Laserfiche® Run Smarter® award in the government category. • Managed multiple, sizeable website re-design projects. Oversaw all facets of the projects, including selection and management of contractors, budget tracking, monitoring project deadlines and facilitation of usability testing.• Provided web development, maintenance and management for three agency websites, including site design, page layout/design and content updates.• Monitored and operated within a $300,000 budget. Tracked all expenditures, including contractor and software services, equipment and supplies. Researched, recommended, purchased, installed and configured new equipment and software with allocated funds. • Served as the agency expert and primary technical resource for imaging related activities. Managed all aspects of the imaging program, including system administration, integration of imaging technologies with agency websites and systems, and training for staff and other end users.• Implemented procedures to ensure data integrity across all agency databases and data systems. Coordinated database development and upgrades of agency databases with appropriate personnel and contractors. • Provided troubleshooting and resolution for all agency applications. • Integrated agency applications with enterprise-wide systems, leveraging existing architecture and best practices.• Participated in hiring process for multiple positions, including IT personnel and support staff. Provide input for performance objectives and feedback for performance plans for agency staff.• Represented the agency on department–level technical, web and imaging committees.

Developed Java user interface components for order management system (OMS) software used in the securities industry. Responsible for design and implementation of a component used to filter buy/sell orders and indications of interest (IOIs) in the OMS GUI. Evaluated and selected obfuscation software to protect GUI code from theft. Configured software to produce secure, optimized product executables.

• Developed client-side features for bio-informatics software. Using Swing and UML, designed and implemented save functionality through a custom FileChooser component. • Implemented JavaHelp in application’s user interface and framework. Configured context-sensitive help accessible through menus, buttons and F1 for help-enabled interface components.• Created and maintained installer packages for software deployment via InstallAnywhere on Windows and Solaris machines.• Composed release notes for product distribution. Compiled and provided bug-fix and newly added feature information for developer releases.

• Developed and implemented features for multi-platform installation software written entirely in Java. Responsible for design and coding of a feature that enables end-users to choose the virtual machine to bundle with each installer package.• Re-designed applet used to download and deploy installations through the internet/intranet. Separated the download process from the user interface with threads.• Maintained and expanded product’s build files. Responsible for building and testing executables for all supported platforms.

• Developed user interface for a message-monitoring tool using Swing/AWT. Participated in re-design of architecture to follow the Model-View-Controller (MVC) pattern.• Designed, developed and maintained a middleware (EAI) application used to manage business processes. Implemented features for writing business rules, enriching and validating data, and viewing message flow through an audit trail. • Lead GUI developer on a product release. Managed a team of three developers. Successfully delivered a new product version on schedule. • Created, updated and tested Sybase and Oracle queries and stored procedures. Integrated SQL and stored procedure calls into source code. • Consulted with clients during development and implementation. Provided on-site and phone support with product configuration. • Company liaison in São Paulo, Brazil. Supplied technical backing for integration of new releases.