James Harmon Email & Phone Number

Louisville, Ky, Us

Us Remote

• Providing paralegal services for remote clients.• Legal Research and Writing, Drafting pleadings and other legal documents, document review, review of legal and regulatory compliance• Development of training plans and programs for legal services teams• Clio (Clio Grow, Manage, for Co-counsel and Duo), Best Case, Next Chapter, Relativity

United States

• Formerly doing business as Connextions until 2014, Optum 2014-2017, and acquired by TeleTech/TTEC in 2017.• Supervise the analysis, design, development, implementation, and evaluation of quality and training programs.• Facilitation of in-person and virtual training and Train the Trainer sessions with all employees, from new hires to executives and outside clients in the areas of Sales, Service, Compliance, and Professional Development.• Acquire necessary resources, create and manage training budgets, and ensure training staff comprehend how training objectives align quality assurance and business strategies.• Managed instructional designers, quality analysts and trainers, established clear and efficient communication with all stakeholders, and oversaw training projects with meticulous attention to detail.• Developed and executed strategies to assist leaders in fostering a conducive working environment for training delivery, application, and impact.• Identified and implemented methods to evaluate training impact and supported leaders in ensuring the practical application of training on the job.• Identified and implemented enhancements to learning solutions to boost learning effectiveness and business outcomes.• Utilized tech tools like Learning Management Systems, Knowledge Bases, Instructional Design platforms, Microsoft Office tools, etc. daily.• Healthcare Solutions vertical for multiple clients in sales, service and support of Individual and Family, Group, Medicare, Medicaid, and Government Programs, including pharmacy benefit management and durable medical equipment.

Louisville, Kentucky Area

• Legal work in criminal/traffic defense, discrimination, bankruptcy, small estate planning, public benefits, and fundraising.• Consultation for non-profit/small business organization setup, search engine optimization, and internet marketing.• Assistance with freelance writing projects.• Development of a strategic marketing plan for your mobile software application product, with an emphasis on search engine optimization, development of email marketing campaigns, copywriting, list generation, and data entry.

Kentucky And Southern Indiana

• Full-service representation in Consumer Chapters 7 and 13 bankruptcies throughout Kentucky and Southern Indiana for a nationwide law firm• Signed up over 500 new clients within the first year.

Louisville, Kentucky Area

• Supervised and trained call center staff for a non-profit telemarketing, fundraising, and customer service.• Generated daily, weekly, and yearly reports.• Prepared budgets and managed team documentation and payroll. Preparation of daily, weekly, and yearly reports. Management of a team, including documentation and payroll, budget preparation, and list generation

Louisville, Kentucky Area

• Setting up, managing, and maintaining a private practice of law • Representation in non-profit and small business formation, real estate, estate planning, family law, disability, unemployment, criminal defense, civil defense, and personal injury.

• Trial Attorney in the Juvenile and Adult Divisions• Caseload of 200-400 open cases• Status Offender, Misdemeanor, and felony trial experience in District, Family, and Circuit Court.

Juris Doctor, Law

Activities and Societies: Public Interest Law Group/National Association of Public Interest Law, President 2000-2001, Vice President.

Bachelor'S Degree, Religious Education