James Hart Email & Phone Number

London, Gb

London, England, United Kingdom

As Service Account Manager, I am the main point of contact for key service clients across the UK and Europe. My work in this role includes:- Account management of all key customers, including handling escalations, writing of service metrics reports and conducting regular service review meetings to cover issues and continuous improvement.- Responsibility for owning service sales targets for new service sales and renewals of existing agreements- Ownership of service-related tender… Show more As Service Account Manager, I am the main point of contact for key service clients across the UK and Europe. My work in this role includes:- Account management of all key customers, including handling escalations, writing of service metrics reports and conducting regular service review meetings to cover issues and continuous improvement.- Responsibility for owning service sales targets for new service sales and renewals of existing agreements- Ownership of service-related tender responses and pricing- Management of the transfer of live projects into BAU service Show less

London, England, United Kingdom

From May 2021, I was embedded within Snelling Business Systems, a multi award winning AV Systems Integrator that is part of the renowned PSNI Global Alliance network.As Service Account Manager, I am the main point of contact for key service clients, located across the UK and Europe. My work in this role includes:- Account management of all key customers, including handling escalations, writing of service metrics reports and conducting regular service review meetings to cover… Show more From May 2021, I was embedded within Snelling Business Systems, a multi award winning AV Systems Integrator that is part of the renowned PSNI Global Alliance network.As Service Account Manager, I am the main point of contact for key service clients, located across the UK and Europe. My work in this role includes:- Account management of all key customers, including handling escalations, writing of service metrics reports and conducting regular service review meetings to cover issues and continuous improvement.- Responsibility for owning service sales targets for new service sales and renewals of existing agreements- Ownership of service-related tender responses and pricing- Management of the transfer of live projects into BAU service Show less

Chertsey, England, United Kingdom

• I managed the adoption of a new partner programme, Samsung One, across B2B Indirect Channel partner businesses. I created sell-in materials and sold in the programme to C-level individuals at partners. • Managed the launch of the programme into each partner, leading project meetings and co-ordinating sales, marketing and legal departments. • Designed a tiering system for participating partners, negotiating extra partner benefits internally

London, United Kingdom

• I created presales analysis and materials for value-add mobile service propositions. Presented to C-level individuals at partner businesses, persuading them to range service-focused products for the B2B marketplace. • Analysed market data, alongside partner feedback, for product development teams. Focus on added value service propositions.

Chertsey, Surrey, United Kingdom

● Joined Samsung UK’s Program Management graduate scheme. Specialised in development and analysis phase of service product propositions for the Mobile and Display B2B markets. ● Led and coordinated operations teams to create a new LED product set, creating marketing materials for sales teams and external partners. Led briefings with marketing agencies.● Designed a portfolio of Device-as-a-service (DaaS) sales materials and business analysis tools, used in the sales and qualification… Show more ● Joined Samsung UK’s Program Management graduate scheme. Specialised in development and analysis phase of service product propositions for the Mobile and Display B2B markets. ● Led and coordinated operations teams to create a new LED product set, creating marketing materials for sales teams and external partners. Led briefings with marketing agencies.● Designed a portfolio of Device-as-a-service (DaaS) sales materials and business analysis tools, used in the sales and qualification process for large Managed Service contracts.● Wrote proposal documents for service-focused sales deals. Show less

Guildford, United Kingdom

Having started in a voluntary role, I produced and edited all attributes, appearances and extra data for Huddersfield Town FC within EA’s popular “FIFA” franchise of video games.

Guildford, United Kingdom

• I was responsible for the accuracy of licensed kits and TV overlays for the video game FIFA 18. • Across international project teams, I collated feedback from licensors (clubs and sportswear manufacturers). Translated feedback into detailed reports for technical artwork design teams.

Glasgow, United Kingdom

• 12-month placement based in Glasgow. I undertook a steep learning curve to learn a new industry, and the project management practices needed to excel in a highly specialised product life-cycle.● Project Delivery – Responsible for tracking construction progress of Royal Navy Patrol Vessel. Researched, analysed and compiled project data to create project timelines, graphs and summaries for senior management. Operated to daily deadlines.● Project Bid – Worked on high-priority bids for… Show more • 12-month placement based in Glasgow. I undertook a steep learning curve to learn a new industry, and the project management practices needed to excel in a highly specialised product life-cycle.● Project Delivery – Responsible for tracking construction progress of Royal Navy Patrol Vessel. Researched, analysed and compiled project data to create project timelines, graphs and summaries for senior management. Operated to daily deadlines.● Project Bid – Worked on high-priority bids for Canadian and Australian government contracts. I managed the detailed risk review process for Canada. Coordinated data from company sources across the UK, as well as from separate international companies.● Project Controls – Created and maintained detailed metrics measuring the build progress of Navy Patrol Vessels. Involved detailed use of Microsoft Excel. Experience of working between multiple functions, as well as delegating tasks and producing presentations. Show less

Bath, United Kingdom

Following success as a telethon caller, I was promoted to the position of supervisor for the University's telethon campaigns. Aside from calling alumni as before, I then helped the development of other callers through giving training and support, as well as managing the call room to ensure maximum efficiency and success.

Bath, United Kingdom

I telephoned alumni of all ages, towards the aim of gathering donations for the university's charity. First, I build a strong rapport through discussing people's time at university, as well as other aspects of their life and career. Then, through informing and negotiating, I work towards achieving a donation from the alumni. I placed in the top 10 of callers (in a team of 35) in terms of overall performance (total donations, efficiency, phone manner, general contribution).

Wakefield, United Kingdom

I interacted with patients of all ages, assessing their needs and eligibility before booking patient transport according to a wide range of requests. Complex NHS rules and procedures often created complications which required quick-thinking and efficient problem solving to resolve, under the pressure of time.This position, whilst only temporary, required me to learn a new computer system in a very short amount of time, progressing through what is normally a week-long course in one and a… Show more I interacted with patients of all ages, assessing their needs and eligibility before booking patient transport according to a wide range of requests. Complex NHS rules and procedures often created complications which required quick-thinking and efficient problem solving to resolve, under the pressure of time.This position, whilst only temporary, required me to learn a new computer system in a very short amount of time, progressing through what is normally a week-long course in one and a half days. Very high levels of accuracy were also needed, due to the importance of working for real patients with serious needs. Operating as part of an experienced team meant I could learn from fellow members as I worked, so that I worked up to a similarly high level of efficiency as them in a short amount of time. Show less

London, United Kingdom

Part of a team of Young Games Makers, selected to volunteer at the 2012 London Paralympic Games. My job was to be part of a "tie down team", responsible for positioning and securing the special throwing chairs for athletes in the javelin, discus or shot put.

Bachelor'S Degree, Politics And International Relations, 2/1

Activities and Societies: Captain of Hockey teams for University and for Bath Buccaneers Hockey Club; Academic Course Representative.

High School

Activities and Societies: Senior Prefect, Hockey Club, Debating Society, Charity Event Organising Committee, Tour Guide. Qualifications.