James Hass Email & Phone Number

Brookfield, Wi, Us

Chicago, Illinois, United States

As a Passenger Conductor, I am responsible for ensuring the safety, comfort, and timely transport of passengers. My duties include verifying tickets, assisting passengers with boarding and disembarking, and providing information and assistance during the journey. I communicate with the train engineer and dispatchers to ensure adherence to schedules and safety protocols. Additionally, I handle onboard emergencies, resolve passenger issues, and ensure compliance with company policies and regulatory requirements. My role is essential in delivering a positive travel experience and maintaining operational efficiency.

As a Finance Manager, I oversaw the financing and insurance processes for vehicle purchases. My duties included negotiating loan terms with banks and financial institutions, preparing and reviewing financing contracts, and ensuring compliance with legal and regulatory requirements. I worked closely with sales teams to finalize transactions and offered customers financing options that suited their needs. Additionally, I managed insurance product sales, handled customer inquiries about financing, and maintained accurate records of all financial transactions. My role involved ensuring a smooth and efficient financing process to enhance customer satisfaction and dealership profitability.

As an Aftermarket Manager, I oversaw all post-sales activities, ensuring customer satisfaction and loyalty through the delivery of exceptional service and support. My responsibilities included managing warranty claims, coordinating parts and service sales, and maintaining strong relationships with clients and suppliers. I led a team of service technicians and support staff, developed and implemented aftermarket strategies, and monitored performance metrics to drive continuous improvement and revenue growth. Notably, I increased sales in aftermarket products by 40% in my first year. Additionally, I handled customer inquiries and complaints, ensuring timely and effective resolution, and worked closely with other departments to enhance overall customer experience.

I excelled in understanding customer needs, presenting vehicle options, and closing sales to meet and exceed targets. I cultivated strong relationships with clients, ensuring a high level of customer satisfaction and repeat business. My responsibilities included conducting test drives, negotiating financing terms, and completing sales documentation. I also managed inventory and stayed updated on product knowledge to provide accurate information to customers. My dedication and performance earned me the Top Salesman Award two years in a row, in 2019 and 2020.