James Head Email & Phone Number

Richardson, Texas, United States

In my role as SOC Team Lead, I led a team of 10 MSSP analysts across the US and India to protect 40,000 end users and 100,000 endpoints. Our daily operations involved mitigating risk incidents, phishing, malware, and defending networks against diverse cyber threats, resulting in improved incident resolution efficiency.• Managed resolution of over 500 daily level 1 and 2 cybersecurity incidents, helping to ensure uninterrupted operations.• Worked with cross-functional cyber… Show more In my role as SOC Team Lead, I led a team of 10 MSSP analysts across the US and India to protect 40,000 end users and 100,000 endpoints. Our daily operations involved mitigating risk incidents, phishing, malware, and defending networks against diverse cyber threats, resulting in improved incident resolution efficiency.• Managed resolution of over 500 daily level 1 and 2 cybersecurity incidents, helping to ensure uninterrupted operations.• Worked with cross-functional cyber operations teams, enhancing collaboration and knowledge sharing.• Implemented innovative process enhancements, resulting in improved incident response time and cost savings.• Developed and deployed a PowerShell Script to automate remote artifact collection from PCs, streamlining data-gathering processes.• Created multiple Splunk dashboards to monitor Key Performance Indicators (KPIs) and statistical data, improving incident resolution efficiency. Show less

Richardson, Texas

In my role as an L2 Security Operations Center (SOC) Analyst at Texas Instruments, I specialized in threat analysis and incident triage.• Analyzed logs from Security Information and Event Management systems (SIEMs) and security tools to identify suspicious activities or potential compromises in network systems.• Collaborated with IT, vulnerability management, and threat hunters to escalate complex incidents when necessary.• Actively mentored L1 analysts, helping them build their… Show more In my role as an L2 Security Operations Center (SOC) Analyst at Texas Instruments, I specialized in threat analysis and incident triage.• Analyzed logs from Security Information and Event Management systems (SIEMs) and security tools to identify suspicious activities or potential compromises in network systems.• Collaborated with IT, vulnerability management, and threat hunters to escalate complex incidents when necessary.• Actively mentored L1 analysts, helping them build their skills and improve their ability to detect and respond to security incidents. Show less

Irving, Texas

In a 3-month contract role at Microsoft in Irving, Texas, I provided Tier 3 support for the On-Prem Exchange Server. My responsibilities included recovering failed databases, performing patching, and updates. I collaborated with team members to ensure the smooth operation of the server and implemented troubleshooting strategies to resolve technical issues efficiently.

Carrollton, Texas

In my role as a Cyber Security Engineer at Rockwell Collins in Carrollton, Texas, I worked on various projects involving VMWare, Cisco, and NetApp products. I served as the VMWare SME for the Entergy Nuclear Cyber Security Remediation Project, configuring VMware 6.5 HA as a Flex-pod. Additionally, I led a conversion to a Microsoft Windows Server 2012 R2 environment and supported field engineers in remediation strategies.

Farmers Branch, Tx

In my role as a Server/Storage Admin at Pinebreeze Technologies, I played a key role in the successful migration of servers and data for the Moni Security Data Center Migration Project in Farmers Branch, Tx. I led the team in migrating over 300 servers and 500 Terabytes of data to new VMWare 6.5 servers, while also creating mitigation plans for Microsoft Windows Server 2000-2012.

Addison, Tx

Delivered exceptional on-site support services for clients in the Dallas-Ft. Worth area. Obtained certifications in Cisco Meraki CMNA, EMC Xtreme I/O, and VMWare VCP 5.5, enabling me to complete VMware 5.5 HA installations with zero downtime for multiple clients. Successfully enhanced security and WIFI capabilities for First Baptist Church of Midlothian Texas, serving 1,200 end users.

Richardson, Tx

Service Manager September 2013 – November 2014Responsible for ensuring the successful delivery of IT services to clients, managing both client relationships and internal technical teams, while continually improving service performance and ensuring compliance with SLAs. NOC ManagerJuly 2011 – September 2013Ensured the smooth operation of clients' network infrastructures by efficiently managing incidents and equipping the NOC team to provide 24/7 monitoring and support. I… Show more Service Manager September 2013 – November 2014Responsible for ensuring the successful delivery of IT services to clients, managing both client relationships and internal technical teams, while continually improving service performance and ensuring compliance with SLAs. NOC ManagerJuly 2011 – September 2013Ensured the smooth operation of clients' network infrastructures by efficiently managing incidents and equipping the NOC team to provide 24/7 monitoring and support. I played a key role in optimizing network performance, managing escalations, coordinating incident responses, and continuously enhancing the NOC’s capabilities to detect and address potential issues.Contributed to increasing monthly MSP revenue from $10,000 to $60,000 per month and successfully recovered multiple servers from severe outages within designated Recovery Time Objectives (RTOs).Senior Systems EngineerNovember 2006 – July 2011Play a critical role in designing, deploying, managing, and optimizing IT infrastructure to ensure system stability, performance, and security. Lead the resolution of complex technical issues while contributing to strategic planning for future technology investments. Managed projects and 24/7 support rotations for multiple clients. Notably, I successfully migrated numerous Exchange environments with minimal downtime for Wyndham Hotels and Resorts, demonstrating my ability to execute high-impact projects efficiently. Show less