James Hendricks Email and Phone Number

Innovative, customer service & sales-focused industry leader with a proven track record of success in environments from larger corporate designs to building start-up businesses, totaling over 11 years of experience in the cannabis industry. I have helped launch 4 dispensaries in 4 states (CO, MD, WV, MI), 3 of which were brand new companies that I helped shape as their GM/Direct of Operations, or as an Industry Consultant. I helped on the applications and oversaw success on stage 2 licensing. I wrote operational documents, oversaw construction, hired a team, developed relationships with vendors, picked the product selection and set the pricing, created the budget, developed the brand and retail identity, set up payroll & HR, etc. I have also been hired twice to resolve major cases with state entities in CO and MD for problems from previous management that had resulted in thousands in fines and product placed on hold, jeopardizing their license to operate. I have never failed an inspection in any state, and no company has faced any infractions during my tenure. I achieve revenue & profit goals, along with strategic growth through sales acceleration, profit margin analysis, operational compliance, customer experience, elite team standards, consolidation consideration, and competitive responses to an evolving market.I possess a strong belief in leading by example to build a strong sales team that demonstrates the best and most consistent customer service possible as an essential platform for a successful business.