James Hinds Email and Phone Number

• Following an internal promotion, I have become a regional account manager covering the east Anglia area. I currently service a network of around 50 existing dealers, aswell as proactively finding new business opportunities.• I am consistently growing the area; within the first 6 months the area has grown almost 300%. I have done this by building strong relationships with our dealer partners, spotting business opportunities to help improve their sales.•I have learnt many new skills dealing face to face, as well as strengthening all my skills I have learnt in the past. I have to also ensure I follow all FCA guidelines, aswell as identifying risk and ensure internal compliance.• I make sure I am proactive and motivated on a daily basis ensuring all my time is efficiently managed, I have learnt with the freedom of being field based, that it is crucial to be efficient and plan ahead, so no time is wasted.• I have consistently hit acceptance, pay out and KPI targets whilst I have been in the role.• I have learnt how to adapt to changes in environment with COVID affecting my role, and learnt to work from home, and still managed to grow my book, I am now back field based but it has also helped me learn to be strict in myself through the pandemic

• I managed a territory of around 400 motor dealers• I made outbound calls weekly to clients, managing the relationship and ensuring we are correctly placed in the market.• I answered all customer enquiries via telephone and email whilst keeping an eye on dealer performance statistics.• I also made around 200 outbound prospecting calls weekly to newly regulated motor dealers, to sell our service into the dealership, and also to dealers which have stopped using our service. I also ensure I follow up on all these calls.• I worked towards a monthly proposal vs acceptance target and a yearly budget.• I have to worked closely to all FCA guidelines and policies.Mallard Finance was established in 1995. We are a privately owned and family-run business committed to delivering finance solutions tailored to the needs of our customers. We specialise in providing finance both to individuals and businesses to help purchase motor cars and vans up to a maximum size of 3.5 tonnes. We also specialise in helping customers to refinance balloon payments on vehicles they already have.We recognise that each customer is different so every application is carefully considered by an underwriter rather than relying solely on computer-generated results and a credit score. Bespoke computer systems and dedicated staff ensure that the process of obtaining credit is as simple and straightforward as possible.We are proud of the reputation we have built in the last 20 years and our network of over 3,000 motor dealers ensures that we offer an efficient service to a wide range of customers. If a proposal falls outside our lending criteria, we have a good working relationship with other funding sources that may be able to help.At Mallard Vehicle Finance, our commitment to customer service, deep understanding of the marketplace and longstanding industry experience drive our common sense and flexible approach to lending.

• I managed a portfolio of approximately 300 clients• I made outbound calls dependant on the statistics of the customer’s performance, making sure full potential from the customer is achieved• I answered all customer enquiries via telephone and email whilst managing pricing of my customer base• I worked towards weekly and monthly targets based on customer volume vs potential and maximising commercial revenue by cross selling additional products