- Autonomy to identify and implement strategic changes to improve the efficiency and optimisation of the department, whilst also ensuring that risk is fully embedded into the department’s culture. Leading the creation of both small- and large-scale tooling, utilising the right technology for the right solution.- Leading and inspiring a team of SMEs to review, identify and put forward recommendations for improvements, followed by either direct involvement in the building of both small- and… Show more - Autonomy to identify and implement strategic changes to improve the efficiency and optimisation of the department, whilst also ensuring that risk is fully embedded into the department’s culture. Leading the creation of both small- and large-scale tooling, utilising the right technology for the right solution.- Leading and inspiring a team of SMEs to review, identify and put forward recommendations for improvements, followed by either direct involvement in the building of both small- and large-scale solutions or aligning with the relevant team, providing requirements and testing expertise.- Accountability for impact assessments, control monitoring as well as gathering, testing and uploading evidence to the Risk system for Technology based risks such as Security, Data Management, Technology Provisioning. For Business risks, accountability to ensure our risks are fully embedded.- Transforming the entire change governance process within the team, building a new application to house all aspects of change management, including requests, triage, prioritisation, development, decommission, incidents and questions. - Building tools to improve the efficiency of User Access Management processes, looking to reduce FTE effort required by 66%. The recertification tool has now been adopted by other business areas and has dealt with over 350 thousand individual re-certifications across over 450 campaigns, whilst the UAM tool has been used by over a thousand individual colleagues for a variety of report and MI Principle access. - Liaising and partnering with both internal and external stakeholders, growing good working relations with various areas, such as Platform Teams, Central Technology and Finance for projects such as Google public cloud migration.- Responsibility for any Risk Events that may have occurred due to errors in the outputs of DE&I or systemic control failures.- Accountability for the budget within DE&I used to develop and maintain systems. Show less

- Transforming the reporting landscape of MBNA operational, strategy and marketing by utilising new toolsets such as SAS Visual Analytics to tell stories about the data being presented. Inspiring colleagues to think not just about requirements but also follow up questions, delivering a best-in-class service to our stakeholders. Influencing and managing organisational change to create the Reporting Centre of Excellence. - Amalgamation of several different reporting teams from across the bank… Show more - Transforming the reporting landscape of MBNA operational, strategy and marketing by utilising new toolsets such as SAS Visual Analytics to tell stories about the data being presented. Inspiring colleagues to think not just about requirements but also follow up questions, delivering a best-in-class service to our stakeholders. Influencing and managing organisational change to create the Reporting Centre of Excellence. - Amalgamation of several different reporting teams from across the bank into the Centre of ExcellenceLeading a large team of highly skilled FTE across several disciplines, including Report Production of over 35,000 reports per year, Report Development, Campaign Execution, Metadata Management and Governance.- Leading the team to become more data centric, building reusable data marts that can be used across multiple reports and toolsets. Taking data from obscure or manual systems and transforming it to structured data that can be utilised in automated routines.- Liaise and partner with Key Business Stakeholders, forging and maintaining good working relations with several key areas of the business.Highlight: Transforming the way the business receives and uses MI was a massive step forward in our ability to generate self-serve, self-solve reporting, moving from static excel based reports to dynamic, flexible reporting utilising SAS Visual Analytics which was received with much appreciation from the business areas we served. Our telephony reporting allowed for an overview of the entire MBNA business, giving executives an ‘at a glance’ view of the performance of our contact centres, with the ability to drill down into the finer detail to understand the contributing factors that may impact a metric, ranging from individual performances to more in-depth analysis such as FTE tenure. Show less