James I'Anson

James I'Anson Email and Phone Number

SmartStream Analyst @ SmartStream Technologies
london, greater london, united kingdom
James I'Anson's Location
Bristol, England, United Kingdom, United Kingdom
James I'Anson's Contact Details

James I'Anson personal email

n/a
About James I'Anson

James I'Anson is a SmartStream Analyst at SmartStream Technologies. He possess expertise in performance management, training delivery, strategy, management, sap om and 34 more skills.

James I'Anson's Current Company Details
SmartStream Technologies

Smartstream Technologies

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SmartStream Analyst
london, greater london, united kingdom
Website:
smartstream-stp.com
Employees:
838
James I'Anson Work Experience Details
  • Smartstream Technologies
    Senior Technical Support Analyst
    Smartstream Technologies Aug 2016 - Present
    Bristol, United Kingdom
    - 2nd line support for custom Financial software, close adherence to financially bound SLAs, ensuring data security for clients whilst replicating issues, escalating bugs, Root cause analysis, being client champion, UAT for hotfixes, knowledge base creation, installing and upgrading products- Part of the new On Demand (SAS) project, dealing with 24x7 support, full set of new processes and SLAs, managing client expectation, feeding back to management areas of stress and possible solutions- System implementation, I ran a project to replace out ticketing system with a new product, this involved requirement gathering, deciding on product, getting relevant signoff from multiple stake holders, managing relationship with supplier and consultants and internal teams, managing a temporary team, mid project pivot to Dynamics 365 as a result of new requirements and more funding becoming available - Process development, looking at our transactions with internal and external teams, ensuring the correct information / documentation was produced for the right people, analysing data to see what processes worked efficiently and suggesting updates to management- Required knowledge of Microsoft dynamics, Oracle, SQL, Microsoft server and Linux, Application servers Websphere, weblogic and Jboss Word, Excel, Java, ITIL compliant
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  • Advanced
    Senior Software Support Consultant
    Advanced Mar 2014 - Aug 2016
    Bristol, United Kingdom
    Custom CRM software technical support for Integra, Donor strategy, Care / NGCase managementComplex technical and business escalationsProfessional services - Installation, migration, data importingTraining internal and externalManaging customer expectationAuthoring and reviewing knowledge base articles Creating best practice guidesDeputising for managementProcess improvement - product cross skill, implementation of new internal systems and processesCustom softwareMicrosoft DynamicsSalesforceSQL serverServer managementIISSSRS
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  • 3 Trees Community Support
    Training Manager / Business Analyst (Contract)
    3 Trees Community Support Jul 2013 - Mar 2014
    Bristol, United Kingdom
    Course design and content authoringTraining deliveryManage expert trainers both internal and externalImplement new system for data managementConstruct website for live data presentationScope and deliver E-Learning solutionCompany strategyProcess mappingPerformance managementContinuous improvement
  • Ee
    Sap Organisation Management Specialist
    Ee Jan 2011 - Jul 2013
    Manage OM for 40000 head SAP system. Data migration from legacy SAP systems. Project to implement Manager self serve. Manage Corporate directory system in OrgPlus. OM reporting in SAP. OM Expert for restructure projects. Process improvement. Write Intranet content
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  • Ee
    Elearning Systems Analyst
    Ee Jan 2010 - Jan 2011
    Bristol, United Kingdom
    Multi data sourced LMS.Systems development, administration and Support. SQL database. SAP reporting.

James I'Anson Skills

Performance Management Training Delivery Strategy Management Sap Om Sap Hr Operations Management Process Improvement Data Migration Change Management Business Process Improvement Microsoft Excel Hcm Processes And Forms Ess System Administration Systems Analysis Training Programme Design Microsoft Office Google Apps Data Analysis E Learning Implementation E Learning Business Process Mapping Coaching Telecommunications Team Leadership Stakeholder Management Team Management Business Analysis Databases Customer Relationship Management Technical Support Microsoft Sql Server Sql Software Implementation Project Delivery Professional Services Oracle Database Oracle Sql Developer

James I'Anson Education Details

  • St. Mary Redcliffe And Temple School
    St. Mary Redcliffe And Temple School

Frequently Asked Questions about James I'Anson

What company does James I'Anson work for?

James I'Anson works for Smartstream Technologies

What is James I'Anson's role at the current company?

James I'Anson's current role is SmartStream Analyst.

What is James I'Anson's email address?

James I'Anson's email address is ja****@****are.com

What schools did James I'Anson attend?

James I'Anson attended St. Mary Redcliffe And Temple School.

What skills is James I'Anson known for?

James I'Anson has skills like Performance Management, Training Delivery, Strategy, Management, Sap Om, Sap Hr, Operations Management, Process Improvement, Data Migration, Change Management, Business Process Improvement, Microsoft Excel.

Who are James I'Anson's colleagues?

James I'Anson's colleagues are Gopala Yechuri, Ritam Karmakar, Shiddard Mankala, Décio Cosme, Arjun Devaladakere, Vijayakesh Us, Tarunsingh Rajput.

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