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@psionline.com
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1 phone found area 917
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LinkedIn matched
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James Ignacio is listed as General Manager at PSI Services LLC at PSI Services LLC, a company with 975 employees, based in Metro Manila, National Capital Region, Philippines. AeroLeads shows a work email signal at psionline.com, phone signal with area code 917, and a matched LinkedIn profile for James Ignacio.
James Ignacio previously worked as General Manager at Psi Services Llc and Department Head, Customer Support at Internet Game Solution And Consulting Philippines Inc.. James Ignacio holds Bachelor Of Science (Bs), Business Administration And Management, General from Polytechnic University Of The Philippines.
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AeroLeads found 1 current-domain work email signal for James Ignacio. Compare company email patterns before reaching out.
Experienced Service Delivery Manager with a demonstrated history of working in the information technology, Financing, BPO and Shared services industry. Skilled in Client Relations and Negotiations, Building Operations, Operation Management, Performance Management and Strategic Planning. Strong information technology professional with a Bachelor of Science (BS) focused in Business Administration and Management, General from Polytechnic University of the Philippines.
Listed skills include Management, Team Leadership, Operations Management, Customer Service, and 24 others.
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A career timeline built from the work history available for this profile.
National Capital Region, Philippines
-Overseeing the day-to-day operations across the Asia-Pacific region. Ensuring that all service levels and department's metrics are on acceptable or exceeding level.-Responsible for managing the overall operations of the Global Support Teams and providing service and support to end-users for global applications, and providing, monitoring and support.
Ortigas, Pasig City
Overseeing Day-to-Day Operations of the department to ensure departmental KPI’s and SLA’s are achieved.-Manage and drive performance from the Operation Supervisors and team members in meeting their goals.-Determines operational strategies by conducting needs assessments, performance reviews, and capacity planning, and cost/benefit analyses; defining user.
Ayala, Makati City
Handling a 24/7 Global Service Desk Operations for a Clinical Research CompanyOverseeing Day-To-Day operations of the Service Desk Unit to ensure KPIs and SLAs were achievedManage and drive performance of the Service Desk Agents to meet program specific commitmentsCreate forecast, analyze patterns and check coverage within the operations scheduleAct as a.
Ortigas Center, Pasig City
-Handling Operation Team Leader for Underwriting, Field Visits and Back Office. -Overseeing Day-to-Day Operations of the department to ensure departmental KPI’s and SLA’s are achieved.-Manage and drive performance from the Operation Team Leaders and team members in meeting their goals.-Creating department’s schedule, coordinate and assign duties to.
-Real-time IT Service Support Ticket Update on all Departments to maintain accepted SLA's.-Updating ticket review updates in sharepoint to make sure it is viewable real-time.-Creating Reports and Review on Daily P1 Tickets on each business centers.-Creating Trends and Behavior Report of IT Service Support Tickets.-Calling of Centers not using IT Service.
Handling a minimum of 15 Technical Support EngineerHandling escalated calls from Technical support agentsMonitoring the queue for the program and managing the agent’s auxes.Monitoring calls of team members to be guided accordingly and for continuous improvement.Sending daily, weekly and monthly statistics report of the team to the Operations.
Handling a minimum of 15 customer support agents.Handling escalated calls from customer support agents.Monitoring the queue for the program and managing the agent’s auxes.Monitoring calls of team members to be guided accordingly and for continuous improvement.Sending daily, weekly and monthly statistics report of the team to the Operations Manager.Develop.
Other employees you can reach at psionline.com. View company contacts for 975 employees →
Nicole Jilinski
Colleague at Psi Services LlcPaxinos, Pennsylvania, United States, United States
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Nolan Broddle
Colleague at Psi Services LlcKansas City, Kansas, United States, United States
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KK
Kevin Keith Mariñas
Colleague at Psi Services LlcQuezon City, National Capital Region, Philippines, Philippines
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AZ
Alessandro Zagari
Colleague at Psi Services LlcRome, Latium, Italy, Italy
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MR
Martine Robertson
Colleague at Psi Services LlcHawthorne, California, United States, United States
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CW
Callum Welch
Colleague at Psi Services LlcHitchin, England, United Kingdom, United Kingdom
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WC
Wyketha Coner
Colleague at Psi Services LlcBirmingham, Alabama, United States, United States
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GP
Gene Plaskon Mct, Ceh, Chfi, Cei
Colleague at Psi Services LlcLeola, Pennsylvania, United States, United States
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YR
Yasmin Ramirez Flores
Colleague at Psi Services LlcPhoenix, Arizona, United States, United States
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TK
Teguaded Kebede
Colleague at Psi Services LlcWashington DC-Baltimore Area, United States
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Quick answers generated from the profile data available on this page.
James Ignacio works for PSI Services LLC.
James Ignacio is listed as General Manager at PSI Services LLC at PSI Services LLC.
AeroLeads has found 1 work email signal at @psionline.com for James Ignacio at PSI Services LLC.
AeroLeads has found 1 phone signal(s) with area code 917 for James Ignacio at PSI Services LLC.
James Ignacio is based in Metro Manila, National Capital Region, Philippines while working with PSI Services LLC.
James Ignacio has worked for Psi Services Llc, Internet Game Solution And Consulting Philippines Inc., Stefanini, Home Credit Bank, and Regus Business Centre.
James Ignacio's colleagues at PSI Services LLC include Nicole Jilinski, Nolan Broddle, Kevin Keith Mariñas, Alessandro Zagari, and Martine Robertson.
You can use AeroLeads to view verified contact signals for James Ignacio at PSI Services LLC, including work email, phone, and LinkedIn data when available.
James Ignacio holds Bachelor Of Science (Bs), Business Administration And Management, General from Polytechnic University Of The Philippines.
James Ignacio is listed with skills including Management, Team Leadership, Operations Management, Customer Service, Team Management, Account Management, Team Building, and Negotiation.
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