James Jackson Email and Phone Number
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James is a growth product manager at Staples Canada, where he participates in the management of daily business activities and writes and prioritizes requirements stories for B2B optimization. He holds the Certified Scrum Product Owner and Certified ScrumMaster credentials, and has over 7 years of experience in product management and eCommerce.He is passionate about technology and innovation, and has successfully created and managed a product roadmap, a ticket support process, and a training documentation portal for a digital product onboarding tool. He also has strong skills in web development, process improvement, and technical system skills. He enjoys collaborating with cross-functional teams, engaging stakeholders, and leading and making product decisions that drive value and customer satisfaction.
Staples Canada
View- Website:
- staples.ca
- Employees:
- 2752
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Growth Product Manager, B2B OptimizationStaples Canada Jul 2022 - PresentRichmond Hill, Ontario, Canada-Participate in the management of daily business activities to ensure that business priorities and end user expectations are being met.-Write and prioritize requirement stories / develops business cases where required-Engage teams to ensure projects are delivered on-time and on-budget.-Manage cross-functional relationships, communication, and negotiation.-Stay informed of industry trends and best practices for current products to shape how to go about meeting business needs while performing research and providing recommendations for enhancements to current suite of products.-Identify key needs, perform gap analysis, assess new product ideas / innovations, determine market opportunity, and participate in prioritization of initiatives- Created cross functional team processes for prioritization, team structure and product development
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Associate Digital Product ManagerThe Home Depot Canada Nov 2021 - Jul 2022Toronto, Ontario, CanadaSupports the definition of goals, metrics, calculates product value and helps collect data and metrics-Plans and aligns on the initiatives and engages with the right stakeholders for alignment-Communicates direction and product priorities to the development team, matrixed teams, and third-party partners-Leads and makes product decisions that drive value on a short- and long-term basis-Creates reviews and prioritizes user stories and epics; incorporates them into release planning-Lead a smaller product portfolio within the product management team and deliver initiatives from the roadmap-Lead or support the initiative rollout, process definition, and training documentation (e.g. change management)-Fosters collaboration with team members (Technology, UX, etc.) to drive value and identify and resolve impediments -
Sr Ecommerce Digital Content Analyst (Product Owner)The Home Depot Canada Apr 2021 - Nov 2021-Manages ticket backlog, created user stories for features and enhancements-Organizes story planning sessions and coordinated with business teams to meet expected timelines-Leads requirement gathering sessions for new tool features and enhancements-Product SME for digital product onboarding tool-Manages and maintains product roadmap for product onboarding tool-Trains and educates coordinator positions on overall tool functionality and Home Depot proprietary programs-Successfully created ticket support process, designed supplementary support documentation portal that results in the usage of over 500 daily users
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Ecommerce Digital Content AnalystThe Home Depot Canada Mar 2018 - Apr 2021Toronto, Canada Area-Create and Implement new workflow and process changes for Onboarding team.-Assist in the implementation of large projects- (PIM & Integrated Article Management Portal)-Train Offshore team members on new process improvements and enhancements to workflow-Provide reporting and analysis to internal team members-Deliver and provide shareholder value using Agile project management techniques
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Ecommerce Onboarding SpecialistThe Home Depot Canada Aug 2016 - Mar 2018• Handle day-to-day initiatives including collecting & managing product data, cleanse efforts for product content, product attribute data, online-retail pricing alignment, event-driven requirements.• Work closely with the Online Merchants and other members of the Onboarding team to determine priorities and understand related business goals.• Communicate and coordinate with cross-functional teams, including third party suppliers, merchants, data management teams, etc. to ensure business needs are being met through Onboarding activities.• Resolve conflicts of product information on the website in a timely fashion.• Created and implemented documentation to enhance Onboarding process and automate the Onboarding process.• Trained new staff on all Onboarding procedures and guidelines to match Home Depot's online standards.
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Production AssistantIntegrated Merchandising Systems, Llc Oct 2015 - Aug 2016Toronto, Canada Area-McDonald's Canada print and production team member. -Coordinated and maintained orders with suppliers in a timely fashion.-Created and managed tracking documents for orders.-Worked with Project Manager to create new and exciting ideas for Branded Merchandise.-Distributed, managed and maintained Digital Reader Board creative content.-Managed technical process for Internal and External stakeholders. -
Event PlannerSwing Fore A Cure- Made Marketing Sep 2014 - Jun 2015-Apart of a team that created, planned and organized a charity golf tournament with all proceeds going to the MS Society of Canada.-Created budget and ensured goals for fundraising were being meet.-Assisted with social media to help promote event.-Helped set up, organized and work as a team to ensure the golf tournament would run according to plan.-Raised over $8000 for the MS Society of Canada.
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Specialty Tv Marketing InternRogers Communications Jan 2015 - Apr 2015370 King Street West--Managed social media profiles. Including updating Facebook and Twitter on a daily basis.-Created weekly analytic reports measuring impressions, reach, activity and interaction.-Assisted with Re-branding of TV channel FX on social media.-Edited and designed daily social media content.-Created and implemented Social Media promotional plans.-Worked in collaboration with Tier 1 brands to increase viewership of live events.-Organizing the media asset library.-Assisted on special projects/events.
James Jackson Skills
James Jackson Education Details
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Marketing -
Marketing
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Bill Crothers Secondary School
Frequently Asked Questions about James Jackson
What company does James Jackson work for?
James Jackson works for Staples Canada
What is James Jackson's role at the current company?
James Jackson's current role is Growth Product Manager @ Staples Canada | Certified ScrumMaster.
What is James Jackson's email address?
James Jackson's email address is ja****@****pak.com
What is James Jackson's direct phone number?
James Jackson's direct phone number is +164740*****
What schools did James Jackson attend?
James Jackson attended George Brown College, George Brown College, Bill Crothers Secondary School.
What are some of James Jackson's interests?
James Jackson has interest in Guitar, Children, Marketing, Music, Sports, Business, Health.
What skills is James Jackson known for?
James Jackson has skills like Teamwork, Time Management, Social Media, Social Media Marketing, Customer Service, Marketing, Leadership, Powerpoint, Microsoft Excel, Microsoft Word, Social Networking, Event Management.
Who are James Jackson's colleagues?
James Jackson's colleagues are Jessica Spagnuolo, Kevin Liang, Harkirat Saggu, Faisal Khawaja, Robert Charleson, Sharon Mischook, Steven Carver.
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