James Jackson Email & Phone Number

London, England, United Kingdom

Installing and maintaining hardware, operating systems and software programs.Troubleshooting and solving hardware, software and connectivity issues.Educating end-users about new systems.Installs, modifies, and makes minor repairs to computer hardware and software systems.Resolves tickets representing staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.Maintains system functionality by testing computer components.Consults with users to determine appropriate hardware and software needs.Maximizes computer systems capabilities by studying technical applications and making recommendations.Tests compatibility of new programs with existing ones.Gathers data to identify and evaluate technical purchasing options.Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.Installs software and necessary applications for workflow.Trains users on new software in person or through a variety of methods.Maintains system capability by testing computer components.Carries out software, network, and database performance tuning.Documents hardware and software updates.Making recommendations to clients and management as needed.

Vancouver, British Columbia, Canada

Supporting IT equipment in large corporate environmentDesktop/laptop tech support Windows 7/10 operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.IMAC Support - IT equipment Install/Move/Add/ChangeMaintain repairs, spare parts, and componentsResearch and troubleshoot problemsMaintain system configurations and documentationTrack and resolve customer incidents and requests through the client's ticketing toolTroubleshoot and resolve hardware and software issues for Windows devicesBackup, restoration, and migration of user dataSmart Hands support with networking, server, and telecommunications technologiesPrinter and peripheral device supportInventory management of IT assets including asset auditingProvided Executive support

Vancouver, British Columbia, Canada

Testing and analyzing IT system and software performance.Resolving incoming client and personnel IT queries remotely via email and phone, or at the office.Prioritizing and resolving IT concerns and escalating issues.Avoiding service interruptions by performing system installations, updates, and maintenance procedures.Documenting processes and maintaining service desk records.Making recommendations to optimize IT performance and to prevent future problems.Collaborating with internal departments to ensure that IT needs are met.Keeping informed of advancements in IT.Administration of Google workspace and Microsoft 365 platforms.Deploying workstations and troubleshooting issues at on-site locations.

Burnaby, British Columbia, Canada

Diagnosed and resolved unique, nonrecurring problems associated with application software and operating systems; determined the source of problems and classified their level, priority and nature.Configured, deployed, maintained, troubleshooted and supported computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.Installed and supported PC, laptop, tablet and mobile hardware and software.Created alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.Participated in hardware and software reviews and recommend purchases.Maintained inventory of installed software, manage software licensing and create policies and procedures for upgrades.Worked with hardware and software vendors to verify timely product delivery and ensure that new equipment is installed and ready to operate on schedule.Analyzed and made recommendations for hardware and software standardization.Ensured desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.Documented procedures, standards, best practices configurations, settings, installation sequences and back-out instructions.

Vancouver, British Columbia, Canada

Burnaby, British Columbia, Canada

Operate and drive work vans, pick up and deliver various productsPreform daily vehicle inspectionsPlan delivery travel schedules and routesLoad and unload cargo, goods or merchandise Provide customer serviceRecord information and report problems and incidentsScan and sort packages for deliveryCommunicate with dispatch frequently about routes

Vancouver, British Columbia, Canada

Teaching a wide variety of English courses at beginner and Intermediate levels from a diverse international background and planning lessonsInstructing and assisting students to strengthen their listening and speaking skills through many different mediums.Supervise projects and hands on training.Organizing and preparing for school events and planning lessons, including specialized training courses.Conducting lessons in the classroom, leading school events and activities, and assessing levels of new students.

Vancouver, British Columbia, Canada

Teaching a wide variety of English courses for all levels from a diverse international background.Instructing and assisting students to strengthen their listening and speaking skills.Organizing and preparing for school events and planning lessons, including specialized training courses.Conducting lessons both online and in the classroom, leading school events and activities. Prepare outlines and teaching materials.Advise students on programs and careers.

Tokyo, Tokyo, Japan

Preparation of materials for lessons.Instructing and assisting students to strengthen their listening and speaking skills.Organizing and preparing for school events and planning lessons, including specialized training courses.Maintaining progress information, noting students' improvement, and motivating students.Administer and mark tests and assignments.

West Vancouver, British Columbia, Canada

Supervise, coordinate, and schedule the activities of staff who prepare, portion, and serve foodEstimate and order ingredients and supplies for meal preparationPrepare food order summaries for chefs Establish methods to meet work schedulesMaintain records of stock, repairs, sales and wasteTrain staff in job duties and sanitation and safety proceduresSupervise and check assembly of plates and delivery of food service to customersMake sure that food and service meet quality control standardsParticipated in the selection of food service staff and help with the development of policies, procedures and budgetsPlanning menus and determine related food and labour costs

Tríkala, Thessalia, Greece

Maintain an inventory of vacancies, reservations and room assignmentsRegister arriving guests and assign roomsAnswer inquiries regarding guest services and registration by email, letter, by telephone and in personProvide information about services available in the community and respond to guest complaintsCompile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systemsPresent statements of charges to departing guests and receive payment

North Vancouver, British Columbia, Canada

Answer, in person or on the phone, enquiries from customers and investigate complaints regarding the establishment's goods, services and policiesArrange for refunds, exchange and credit for returned merchandiseReceive account paymentsReceive credit and employment applicationsTake customer orders for goods or servicesPromote goods or servicesRespond to enquiries and emergenciesInvestigate complaints and update accounts