James Kamb Email & Phone Number

Gilbert, Az, Us

Chandler, Arizona, United States

Gilbert, Az

Recruit, train and develop service focused team in high touch specialty retail environment. Manage merchandising team and placement of promotions, displays and product locations.Control metrics through proactive decisions based on sales per hour, average transaction value and payroll to attain WTD, QTD and YTD goals.

Create relationships with customers that allow for trust building and introduction of products that create "Connected World."Assist customers with finding solutions to technology problems.Introduce new tablet products to customers based on desired experience. Include accessories and services to ensure complete solution.

Built customer focused environments at multiple locations through analysis and observation of behaviors, front of store procedures and backroom procedures allowing for more time to develop sales team.Managed performance through coaching and development. Set clear expectations, followed progress and addressed performance promptly.Focused goals around customer first environment with all teams leading staff to exceed customer satisfaction metrics through example, observation, coaching and personal recognition.Managed teams through “Customer Delight Drives Action” value to understand customers’ emotional connection to products and increased empathy in all sales representatives. Lead new employee orientation and training for all hires in South Phoenix market. Introduced new employees to core values and sales processes. Built excitement and passion around working for T-Mobile.Assessed active learning and retention, skills application and final readiness before customer interactions ensuring teams were staffed with capable and prepared employees.Identified opportunity for leader in training program for South Phoenix market to promote internal advancement. Met with store managers and internal candidates before creating development plans to increase market bench strength.Directed bi-monthly leadership meetings to develop leaders from existing talent pool. Focused on empowering and motivating candidates to immediately begin using newly developed skills.With peers managed change as market was chosen to test new compensation model. Created training schedules, rolled out updates and as subject matter expert served as first resource for employee questions. Chosen to represent frontline managers to give feedback regarding new compensation plans to Vice President of Retail resulting in policy changes that assisted in smoother national rollout of compensation plan.Directed multiple market-wide training and recognition meetings.

As a Retail Sales Representative for T-Mobile I successfully followed the company interaction model to ensure my customer interactions were driven by customer satisfaction and lead to increased revenue for my store. - Helped to open two new locations for T-Mobile including the largest location in Arizona.- Worked side by side with all my managers to ensure logistical success of each location.

Phoenix, Arizona Area

As a sales associate for The Activation Center I worked in the telecommunications industry during a hectic growth period. - Introduced customers to new products and technologies as they became available for the first time. This included text messaging, PDA phones, voicemail and email. Through open ended questioning built a solution for customers based on specific needs. - Worked with multiple carriers and understood benefits of each carrier's products to customer. Relayed to customers features and benefits during right-fit process. - Adapted to changes of market and helped customers to adapt. This included assisting customers as they were switched to new carriers during collapse of MCI/Worldcom while retaining customer satisfaction.As Store Lead I oversaw three locations and 15-20 employees. - Created schedules for each location based on traffic patterns and business trends. - Visited each location twice per week to interact with sales team, assist with issues and ensure understanding of any company communications. - Worked with sales lead at each location to align business plans and MTD goals and develop plans for business growth.

Streamlined procedures for booking appointments with existing customers for water filter service.Managed team at levels that assured full schedules for all technicians with a two week lead time.Trained new hires on phone etiquette, outbound calls script, handling objections, and systems.