James Kim Email & Phone Number

Morrisville, NC, US

Lawrence Township, NJ, US

• User administration - creating, updating, and removing users, sites and studies as requested by the users via tools such as Medidata RAVE, iMedidata, Clinical Trial Management Systems (CTMS), FTP, Coder, CSA
• Maintain user access requests and list of users to ensure compliance with procedures
• Check that users are following established data collection rules and guidelines for data capture and report findings to management
• Perform data analysis and run quality control checks to ensure compliance to data capture procedures and business expectations; interface with functional areas on quality issues through to resolution
• Ensures consistency and accuracy of information and reporting through periodic checks and identifies issues; resolves issues through data collection and reporting improvement efforts
• Addresses and resolves account administration incidents and requests including running audit trails. Logs all incident request

New York, NY, US

• Responsible for analyzing, interpreting and administering end user web account requests placed in the Medidata platform and any associated integration/application. Verify data for consistentcustomer care, quality.
• Address and resolve account administration incidents and requests; log all incidents and requests; engage appropriate service resources to resolve incidents that are beyond the scope of the User Administration.
• Create a positive customer support experience and builds strong rapport through deep problem understanding, ensuring timely resolution or escalation, communicating progress, and handling customers with a professional.