Niko Reingold Email & Phone Number

Rtp, North Carolina

Raleigh, North Carolina

Created MS Project plans and statement of work documentation. Maintained resources for EHR Implementation Consultants. Presented updates and new resources on weekly knowledge share meetings. Updated Methodology resources to transition implementation project plans from Waterfall to Agile.• Took on Methodology ownership for SUNRISE™ Charge Logic product during COVID-19 related reduction of force and had to quickly get up to speed on a new product, delivering detailed implementation project plan that satisfied development and business solutions stakeholders.• Helped design SharePoint site for Allscripts employees to provide all in one place for Agile resources and supplemental education. Exceeded expectations and delivered superior product to the global internal customer base.

Raleigh-Durham, North Carolina Area

Diagnosed and repaired technical issues amongst 70K+ users across the various electronic health records in production at Northwell Health. Configured user security rights through Microsoft’s Active Directory. Supported providers, nurses, and staff in requesting and activating access to programs in accordance with site’s IT security protocols.• Mentored new service desk employees, providing shadowing and reverse shadowing and providing feedback on performance. Shared knowledge enabling employees to have better confidence handling a wider array of issues.

Bangkok Metropolitan Area, Thailand

Utilized communication and interpersonal skills to teach English, math, and computer basics, such as MS Word, Excel, and PowerPoint to non-native, English-speaking students ranging from kindergarten to 5th grade.• Designed activities and introduced lessons beyond computer skills. For younger P1 students, curriculum requirements only asked to use MS Paint. Created curriculum to draw subjects around student vocabulary. For older P5 students, provided MS Excel lessons for students to use functions to create basic checkbook to introduce personal finances.

Raleigh, North Carolina

Wrote user stories and brainstormed use-cases for potential clients. Documented development process for Blogposts. Aided with requirement management in JIRA.• Developed small applications to improve API documentation and find issues for newer developers.

Provided face-to-face customer service experience.• Problem-solved variety of issues from Microsoft Office suite to hardware issues, ensuring students, faculty and university staff focused on education or work without concern of technology being an impedance.

Computer Science (B.S.), Computer Science

Activities and Societies: Carolina for the Kids foundation, CS Club, HackNCMarathon logistics subchair for Carolina for the Kids.

Tefl Certification, Teaching English As A Second Or Foreign Language/Esl Language Instructor

120hr in class, with observed teacher practicals. Koh Samui, Thailand (www.samuitefl.com)