James Kraft Email & Phone Number

Hilton, Ny, Us

Boston, Massachusetts, United States

Rochester, New York, United States

- Problem-solving and investigating website errors for both our internal and external clients- Managing a team of 6 people launching new websites while also implementing live website edits- Implementing DNS edits and assisting clients with domain migrations/setups.- Proactively monitoring website performance while working with our internal teams throughout the company to develop better, more efficient business solutions- Maintaining our client's WordPress plugin and theme updates

Rochester, Ny

- Coach a team of four writers while helping each find a job duty they could take ownership of and call their own.- Track daily, weekly, monthly, quarterly, and annual numbers and propose changes to workflow as necessary- Regularly update processes to ensure my team is running smoothly while quickly adapting to changes and preparing for unforeseen circumstances

Rochester, New York

Using guidelines from our clients, along with performing outside research of their industry, I optimize the written content for their website ranging from one page to 20+ pages, depending on the contract, to help their website rank better in searches within Google, Bing, and Yahoo.Follow up each week with clients to obtain approval or make edits to their website content. Once approval was obtained, their content to our design team to begin the layout process.Write more than a combined 10,000 words for five clients each week.In charge of tracking pages written, scripts finished, as well as our incoming queue each week.

Rochester, Ny

Designed and wrote training material, providing step-by-step instructions for the entire process detailing each department’s responsibilities, deliverables, and opportunities for future improvementCoordinated both internal and external customer requests for print head warranty information, providing a detailed and easy-to-read list for each inquiryUpdated all old or missing training materials for each department to comply with new ISO 9001 standards, while also identifying and implementing any process improvementsWorked with customers in creating service tickets and then connecting them with the appropriate department

Rochester, New York Area

The position supports the Operations Manager, field service technicians, and sales staff by being responsible for customer returns and repairs while providing top quality customer service to customers and vendors. Also processed information and setup return shipments to our parent company in Europe. Assisted with other warehouse duties such as cycle counts, shipping, receiving, as business needs arose.

Rochester, New York Area

Pick, sort, and place product at correct location with the use of an RF scanner before being shipped out to customersCut product open and placing product in primary picking carts/pallets for other clerks to dispenseRegularly breaking down pallets of returned product, in order to match item quantity, and place on appropriate cart/pallet to be placed in bulkEarned certification through CooperVision for the use of industrial equipment such as Man-Up, Walking Stacker, Electric Pallet Jack, and Double Reach truckRegularly among the department's best performers in both speed, volume, and accuracy.

Greater Boston Area

Collaborated with a dedicated team of three writers to cover various stories for the company's intranet and internet medium.Edited the company's entire 150-page websiteTemporary Position

Greater Boston Area

Covered a range of areas (e.g., news, sports, business, education, health, travel) as a full-time news content writer for multiple clients.Consistently one of the most productive contributors among staff at the company. Wrote nearly 400 two hundred-word stories per month focusing on SEO and Google News placement.Provided complete, accurate and compelling coverage of both anticipated and spontaneous news for print and online media.Gained additional responsibility after initial six months, including editing other writers' work.

Bachelor Of Science (B.S.) In Communications, Journalism

Activities and Societies: Sports reporter for The Stylus

Associate Of Arts And Sciences (A.A.S.) In Liberal Arts, Business