James Le Email & Phone Number

Washington, Dc, Us

Washington, Dc, Us

Washington, District Of Columbia, United States

Washington, District Of Columbia, United States

● Responsible for monitoring status of security safeguards● Support operation and maintenance of Symantec Endpoint Security Manager and Trend Micro security products● Monitor health and performance of Endpoint infrastructure hardware and software● Manage user requests for remote access to network resources● Run daily antivirus reports and update definitions● Provide technical support via email and phone to users● Utilize Remedy Ticketing system to track user requests and issues● Analyze user endpoint data to identify potential threats and vulnerabilities. Report to cyber incident response team

Washington, District Of Columbia

● Provided remote technical support for video teleconference calls● Supported domestic and overseas users with troubleshooting VTC systems● Managed VTC bridge operations to schedule conferences and establish connections ● Registered new VTC equipment to Cisco TelePresence Management Suite (TMS)● Utilized BMC Remedy ticketing system to document tickets and resolution ● Troubleshoot equipment and systems to identify source of issues● Coordinated repair and return of equipment with outside vendors● Created weekly statistical reports of managed VTC systems● Installed Cisco VTC systems in conference rooms● Responsible for coordination, setup and operation of VTC special events in auditoriums● Conducted VTC training for users and conference room facilitators● Trained and created documentation for new employees in effort to ensure quality of service● Collaborated with AV integrators for installation and maintenance of AV/VTC equipment

Frederick, Maryland

● Provided first and second level contact and issue resolution for all users with application and software issues● Responsible for installation, configuration, troubleshooting and maintenance of PC hardware and peripherals● Performed user data migrations, asset management and PC image deployments● Resolving client issues with detailed information of the resolution and documented in ServiceNow ticketing system

Gaithersburg, Maryland

● Provided on-site end user support for Microsoft Office suite, Windows XP/7, Active Directory, VPN and network connectivity ● Assisted users with hardware and software issues with Lenovo and HP computers.● Performed user data migrations, inventory updates, PC deployments● Utilized SCCM client injector to remotely install user specific applications● Managed user issues with ServiceNow ticketing system● Deployed new hire PC equipment, map network drives and printers

Rockville, Maryland

● Performed diagnostics and troubleshooting of software/hardware issues on the phone and in-person● Resolved hardware issues with PC, laptop, projector, monitor and printer● Resolved software issues with Microsoft Office, Autodesk 3ds Max and Adobe Creative Suite● Involved in Windows 7 migration and PC deployment projects, imaging, and user data transfers● Documented help desk tickets/resolutions with ScriptLogic Help Desk Authority (HDA), and maintained equipment inventory lists● Utilize ManageEngine ADManager to provide user account support● Assist in scheduling and coordinating requests for AV/Help desk equipment and services● Provide assistance and technical training with operation of PC and audio visual systems● Maintain video teleconferencing (VTC) equipment and coordinates room setup configurations and adaptations for scheduled events● Operate and/or coordinates the operation of A/V equipment required for VTC, presentations, on-site events, and video recording

Gaithersburg

Experienced in customer service, both on the telephone and in person. Assisted in store inventory stocking and opening/closing procedures. Efficiently processed transactions within busy, fast-paced retail environment. Operated cash register, scanners and computers to itemize and total customer purchases

Bachelor Of Science (Bs), Simulation & Digital Entertainment

A.A., General Studies

Activities and Societies: Computer Club