James Lee Email & Phone Number

Arlington, Virginia, United States

• Managed a portfolio of strategic customer accounts, overseeing their onboarding, implementation, and ongoing success with 4G and 5G Fixed Wireless and Private Wireless solutions using CBRS shared spectrum.• Conducted regular account reviews and proactively addressed any issues or concerns raised by customers, providing timely resolutions and maintaining high customer satisfaction.• Collaborated with internal teams to resolve customer issues, coordinating efforts, and ensuring timely resolution.• Developed and delivered customer training programs, educating users on the features and benefits of CBRS solutions to drive adoption and customer satisfaction.• Prepared and presented customer success reports, using MS Power BI, to senior management, highlighting key achievements, challenges, and action plans.• Built strong relationships with customers, becoming their trusted advisor and point of contact for all CBRS-related inquiries.• Actively participated in industry conferences and events to stay updated with the latest technology trends and share knowledge with customers.• Monitored key performance metrics, such as customer satisfaction scores, renewal rates, and upsell opportunities, and implemented improvements based on data-driven insights.• Fostered strong relationships with key stakeholders and represented Federated Wireless at industry events, conferences, and customer meetings to promote the company's spectrum sharing solutions.

Ashburn, Va

• Provided extensive support in the certification, drafting of the test report, and presentation to the FCC on CommScope's cloud-based Spectrum Access System (SAS) during the Initial Commercial Deployment phase. • Supported all aspects of customer engagement, ranging from pre-sales to post-sales activities. This included network troubleshooting, interference coordination, and training on CBRS rules and policies. • Successfully led and managed customer engagement efforts across various sectors, including MNOs, MSOs, Neutral Hosts, Private LTE/Enterprise, and WISPs/Utilities, for CBRS deployment of Fixed, Mobility, and Nomadic broadband services. • Participated in interoperability testing of Citizens Broadband Radio Service Device (CBSD) and Domain Proxy with CommScope's cloud-based SAS-ESC system. Collaborated closely with the SAS development team to establish guidelines for IoT testing, develop test plans, and design new features and improvements.• Provided support to the training department by assisting with Certified Professional Installer (CPI) audiovisual training updates. I also handled the submission of CPI certificate requests and updates to Insta Certificate Authority (CA) and WinnForum.• As part of the Tier 2 Technical Support team, took on the responsibility of ensuring the effective and efficient resolution of all customer issues in accordance with established Mean-Time-to-Restore (MTTR) Key Performance Indicators (KPIs).• To aid the Operations team in troubleshooting and resolving SAS issues promptly and efficiently, I developed and implemented various methods, processes, and tools. This included defining shortcuts in querying data on AWS cloud and utilizing databases such as PostgresSQL and NoSQL Couchbase.• Provided assistance to the FCC Enforcement Bureau by supporting interference investigations within the CBRS spectrum.

Washington D.C. Metro Area

Us

As the Senior VP of Operations and Business Development, I held a pivotal role in driving the success and growth of the organization. Here are some key accomplishments and responsibilities:• Demonstrated exceptional project management skills by successfully delivering a VoLTE FIT project for a Tier 1 Wireless Operator. The project was completed on time and within budget, leading to the acquisition of additional work valued at over $12 million.• Oversaw and managed engineering RF business, totaling over $40 million. • Collaborated with cross-functional teams, including Operations, Sales, Finance, and Recruiting, to align business priorities, customer requirements, and service deliveries. • Played a vital role in revamping business services, resulting in remarkable revenue growth of more than 30% in 2017 and 45% in 2018. • Led the restructuring of the recruiting department, resulting in a remarkable increase of project sourcing by 200%. • Provided valuable support in the FirstNet proposal bidding process, which secured a significant five-year contract with the Department of Commerce in 2017. • Collaborated closely with sales leaders to improve service delivery and successfully respond to requests for information (RFI), requests for proposal (RFP), and requests for quotation (RFQ). • Implemented a robust financial system to account for profit and loss (P&L) reporting and track engineering projects. • Prepared comprehensive project budget reports to align with corporate financial statements, enabling close monitoring of profit and loss expenses and invoices. • Successfully established new customer accounts, including Charter/Spectrum and T-Mobile, while expanding engineering business with Crown Castle, AT&T, Verizon, and Sprint. • Spearheaded a comprehensive business development strategy, encompassing engineering product development, value-added services, network performance improvements, and the adoption of advanced technologies.

Us

• Oversaw and managed the Engineering Services BU, ensuring the successful delivery of a wide range of telecommunications consulting services. This included overseeing project programs involving complex wireless deployments, such as cellular networks, indoor/outdoor Distributed Antenna Systems (DAS), E2E Network Audits, Network Performance Improvement initiatives, and other fixed and wireless engineering services.• By effectively managing the P&L and driving operational excellence, I ensured the seamless execution and timely delivery of these projects. This involved closely coordinating with various stakeholders, including clients, internal teams, and external partners, to ensure project success and customer satisfaction.

Us

As a supervisor, I led a team of RF Engineers and played a key role in supporting the development of telecommunication services across the United States and Canada. Some notable improvements to the writeup include:• Supervised a team of RF Engineers, providing guidance and support in their day-to-day activities. This included assigning tasks, conducting performance evaluations, and fostering a collaborative and high-performing work environment.• Established and managed project deliveries, ensuring successful completion within specified budgets and schedules. By effectively coordinating resources, monitoring progress, and addressing any potential challenges, I ensured the timely and efficient execution of projects.• Took responsibility for staffing resources and played a crucial role in sourcing vendors. By identifying suitable vendors, negotiating contracts, and managing relationships, I ensured the availability of qualified resources and seamless collaboration with external partners.• Provided technical engineering support to telecommunication clients throughout the United States on broadband and cellular networks, including WiFi (802.16e), WiMAX, GSM, CDMA, and WCDMA. This support encompassed various stages of the project lifecycle, such as Radio Frequency design, deployment, and optimization.• Leveraged my expertise in RF engineering to deliver high-quality solutions tailored to meet the specific needs of clients. By staying up-to-date with the latest industry standards, best practices, and emerging technologies, I ensured the successful implementation of cutting-edge telecommunication services.

Us, Brazil And Mexico

As a Managing Partner, I held a leadership role with responsibilities spanning the North American and CALA regions, providing cellular consulting services to operators and telecommunications equipment manufacturers. • Demonstrated expertise in preparing tender and bid responses (RFP/RFQ), delivering compelling presentations, and negotiating commercial contracts. • Provided strategic oversight in the company's overall business strategy, financial management, and accounting practices. • Played a crucial role in the planning, deployment, and optimization of a GSM network for Aerial Communications in the Minneapolis St. Paul area. This involved collaborating closely with senior management and technical representatives from Aerial Communications and Nokia, the GSM equipment manufacturer. • Demonstrated strong leadership skills while supervising, managing, and leading an interdisciplinary team of experts in Brazil. This team was responsible for handling complex engineering matters, such as radio frequency model tuning, cell site selections, spectrum planning, link budget analysis, interference analysis, and network performance evaluation. By providing guidance, fostering collaboration, and leveraging the team's expertise, I successfully delivered high-quality results for Bell South International and BCP Telecommunications IS-136 TDMA networks.

Us And Australia

Played a pivotal role in facilitating the deployment of telecommunication networks for esteemed operators such as Metro Mobile, Nextel, Bell South International, and Optus Communications. Notably, led the groundbreaking deployment of the first iDEN network in the United States and the pioneering implementation of the first GSM network in Australia.