James Leitner Email & Phone Number

Houston, Texas, United States

Houston, Texas Area

• Managed project teams implementing intelligent automation and RPA software for global Fortune 100 companies• Conducted multiple process information gathering workshops with different organizations to understand process and requirements for their digital transformation• Led team that created use cases and prototypes for different industries using Intelligent Automation, RPA and AI technologies• Responsible for all requirements gathering and (feasibility) tracking, data migration, process mapping and development of testing strategy for Supplier Information Management tool

Houston, Texas Area

• Effectively implemented CRM solution (Siebel eEnergy) for new business unit within three months• Managed the RFP effort for the Hosted Retail Solution (BPO) from RFP submission to contracting for the Small Customer Initiative• 1 of 6 individuals chosen from GSERNA to be part of the Core team that developed strategy and requirements to go downstream for GSERNA’s Small Customer Initiative (Residential – 750KW)• Work as part of the Operations and Business Controls team to come up with the processes, requirements, compliance rules and timelines necessary for the Small Customer Initiative• Responsible for hiring and managing a team of Business Analysts • Managed functional teams to implement projects within internal and third party systems

Houston, Texas Area

• Managed CRM/SFA project that integrated Siebel eEnergy with Outlook for Sales• Created processes that reduced the amount of time it takes to load data into internal systems by 90%• Led Siebel Upgrade Project for GSERNA – coordinated interdepartmental sub-teams to ensure completion of all testing, training and documentation • Managed rollout of GSERNA’s customer’s self service billing portal six months ahead of schedule• Optimized work processes and developed detailed training materials that increased the number of deals completed on time from 94% to 98% • Managed the Business Services group of eight employees, responsible for all pre-deal activities relating to gathering and loading customer data. Held daily meetings to ensure all SLA’s are met.

Houston, Texas Area

• Responsible for day to day activities that included managing strategic relationships between competitive retailers, internal CenterPoint departments, aggregators, and energy consultants • Identified and addressed internal CenterPoint work process deficiencies; communicated the rules and effects of deregulation to service centers; and educated competitive retailers on market rules and CenterPoint processes• Led multi-faceted team responsible for developing corporate competitive metering process• Supported team responsible for designing the customer information portal for competitive retailers and third party users• Developed and presented training materials for competitive retailers active in CenterPoint territory

Houston, Texas Area

• Responsible for identifying diversion and recovering revenue accordingly for small commercial and residential customers• Worked with industrial, small commercial and residential customers to address billing issues• Investigated and re-billed customers appropriately when there were invoice discrepancies• Communicated with the Public Utility Commission of Texas (PUCT) to resolve customer complaints