• Managed a team of 12 employees, including kitchen staff, bartenders, and retail clerks.• Modified restaurant operations by creating and implementing a new food ordering and perpetrationsystem that reduced cost by 10% while maintaining customer satisfaction.• Facilitated a new onboarding program for all new staff members to offer cross-training, which allowedall employees to work both on the retail and kitchen side. Which helped increase staff available by 25%when callouts occurred.

• Positively represent the FGM brand at all times and provide excellent customer service to client accounts, in person or via phone.• Effectively communicate with contractors, designers, coworkers, and homeowners.• Coordinate daily routes between Dallas, McKinney, Melissa, Anna, and Van Alstyne to meet with contractors, measure glass and mirror sections of various sizes, and complete project tasks.• Maintain daily data entry for each completed project to send off to production. • Case manage any escalated issues within my assigned region and work cohesively with other departments to provide a best practice solution. • Communicate with my target customers and liaison between client needs, accounting, and installation teams.

I’m a project manager working to streamline processes better, reduce cost, and improve employee satisfaction. My expertise includes:-Project design and management.-Employee advocacy.-Logistic operation.-Data analysis and interpretation.-Developing and implementing research tools.My colleagues would describe me as a driven, resourceful individual who maintains a positive, proactive attitude when faced with adversity. I enjoy generating new ideas and devising feasible solutions to broadly relevant problems. I’m currently seeking opportunities that will allow me to develop and promote technologies that benefit operations and improve human connections.

• Led a field crew of 5 – 8 employees, which included hiring, training, and firing (when needed.)• Conceptualized weekly production and operations meetings, facilitating more robust communicationand helping to resolve critical issues.• Created a transparent communication culture between higher-ups and crew members helped reduceemployee turnover by 90%.• Scheduled utility service providers according to the project timelines, which resulted in meeting projectdeadlines ahead of schedule.

• Coordinated a unity of 20 security offers, assigned daily tasks, and patrol routes.• Secured/protected a building complex valued at over $100 million while monitoring over 250 securitycameras.• Wrote daily reports of security activities which allowed to identify trends and possible risk factors

• Escorted contractors and non-classified personnel to secure areas.• Maintained and updated the Facilities Sharepoint website.• Implemented a new safety risk management system on base to map, assess, and identify securitythreats & vulnerabilities, which increased lead time for threat

• Supervised the inbound team to make sure they answered questions knowledgeably and thoroughly.• Completed spot-checks by listening in on calls made by staff to ensure scripts were followed andprovided quality control.• Executed an incentive program to meet monthly goals by running rewards contests. Resulting in a12% increase in productivity and seven consecutive quarter goals being met

• Assisted clientele with tobacco products ensuring the highest level of customer service.• Maintained visually appealing and effective displaces through the humidor and store, which helpedincrease sales by 8% within the first week of a display change.• Provided ordering and organization of over 2,000 inventory items that ranged from cigars, apparel, andother tobacco accessories.