James M. Email & Phone Number

Manchester Area, United Kingdom

Manchester Area, United Kingdom

Manchester, England, United Kingdom

Manchester Area, United Kingdom

Manchester Area, United Kingdom

Manchester, United Kingdom

Exploring App Development, having fun, learning new things, and seeing where this new journey takes me.

Manchester Area, United Kingdom

As an FCA our primary role is ensuring OSA and Product Quality before it is ever seen by a customer. My role was detail oriented, with a focus on quality not quantity and to work as part of an established team to ensure quality at all times.

Manchester Area, United Kingdom

Left this role as I did not feel that me and the company were a great fit. The company likes to stick to what it knows, I found this created some boundaries for process change or adaptation and at store level to be limiting to making process more efficient. I got to work with an established and successful team who produced continuous improvement to results and customer satisfaction even during the pandemic. We worked in to each other’s working style introducing each other to different ways of working, I learnt a lot about a different side of retail I hadn’t seen or worked in and I thank the company and the team for the opportunity.

United Kingdom

I have been at an Airline for 10 Years as Cabin Crew. As crew I work as part of the onboard team to maintain the highest standards of Safety onboard, provide great customer service, improve and manage the customer experience and constantly strive to improve it. Bringing and building upon my experience of high standards of customer service from John Lewis I fully intend to continue to always give the best to my ability. The last 10 Years have often seen challenges, lots of roadblocks, but challenge is important, and I have always tried to push myself to do more here and to encourage and influence great customer service. I have been lucky to build a great contacts network inside aviation, through engagement and conversation, listening understanding and mutual respect. I have always strived to get the best from myself and the airline and work on exciting new projects and bring new ideas to the table. I have launched new products, new routes, worked in different countries, I also worked on the new onboard EPoS systems which make our lives a little bit easier, and improves the customers experience in a greatly positive way. After 10 Years I feel I achieved what was available to me, and I will always look to go back flying one day; with the aim to achieve even more.

Manchester, England, United Kingdom

I started my journey with the John Lewis Partnership in 2005. Initially I worked as a Sales Assistant on a newly created department; CPT. This role evolved as I did inside the Partnership. I looked into taking in more responsibility and expanding my experience by working in other departments and areas of the business. I accepted roles which could be described as Customer Service Manager and Supervisor, without title. By my third year in the Partnership I was already working beyond the scope of my initial job title and was put up for the Management Training Programme which was then cancelled due to the 2008/09 fall. I refocused and started doing more training and mentoring, I started attending interviews with recruitment and worked new induction, training and mentoring programmes, as well as overhauling and updating the system training for the 3 main floor systems used by front line Partners. I gained credit for this and my programme was rolled out nationwide just before I left in 2010 to follow my dream of flying. I can not recommend the Partnership enough as a place to work based on my time there and would relish the opportunity to do so again in the future.