James Malone Email & Phone Number

Sydney, Australia

I relocated from QLD to NSW at the request of AHG’s corporate management to help rebuild a fractured franchise to become a highly a successful dealership that achieved the #1 ranking in Mazda sales for 9 out of 11 months in the NSW region. In addition to increasing sales and service MSI to achieve state averages, I increased Mazda retail and Fleet sales by 18%, Used car sales units by 10% and F&I department income by 15% in the last 11 months. I also achieved solid results in both Service and Parts departments with increases of 8% and 5% respectively.● Account Management● Aftermarket, Parts & Service● Business Development● Car Sales● Change Management● Client Liaison● Customer Retention● Customer Service● Finance & Insurance● Fleet Sales● Inventory Management● Leadership● Market Analysis● Regional Sales Management● Relationship Management● Retail● Revenue Growth● Sales● Strategic Planning● Team Building● Training

Brisbane, Australia

My success in this role stemmed from my ability to build a successful dealership and management team across all departments including New, Used, F&I, Aftermarket, Parts and Service. I increased net profit for the dealership by 20% in 2013-14 FY vs 2010-11 FY and achieved Holden Grand Master Status in 2014, finishing inside the top 10 dealerships Australia-wide – a first for AHG dealerships. In the last 3 years I increased Holden retail sales by 18%, used car sales by 10% and F&I income by 30%. I also delivered increases of 14% for the Service department and a massive 238% for the Parts departments after moving the restructured parts department away from the trade business.● Account Management● Aftermarket, Parts & Service● Business Development● Car Sales● Change Management● Client Liaison● Customer Retention● Customer Service● Finance & Insurance● Leadership● Regional Sales Management● Relationship Management● Retail● Revenue Growth● Sales● Strategic Planning● Team Building● Training

Brisbane, Australia

A key part of building a successful dealership and management team across all departments including New, Used, F&I, Aftermarket, Parts and Service involved providing ongoing coaching, education and motivation to ensure staff were committed to achieve the dealership’s full potential. I turned around net profit losses to generate $200K in 2 years. I also transformed Subaru and Kia CSI benchmarks to above regional targets and exceeding all projected AHG and manufacturer sales targets. I increased used car sales from an average of 16 to 25 per month, Subaru new car sales from an average of 56 to 78 per month and Kia new car sales from an average of 16 to 27 per month while achieving AHG gross expectations. At the same time, I restructured the Service and Parts Department, generating a major increase in net monthly profits.● Account Management● Aftermarket, Parts & Service● Business Development● Car Sales● Change Management● Client Liaison● Consumer Relations● Customer Service● Finance & Insurance● Leadership● Regional Sales Management● Relationship Management● Retail● Revenue Growth● Sales● Safety & Security● Strategic Planning● Team Building● Training

Brisbane, Australia

Brisbane, Australia

Brisbane, Australia

Certificate Iv In Business (Frontline Management)

Certificate Iv In Frontline Management

Certificate Iii In Frontline Management

Certificate Iii In Automotive Sales

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