Provide comprehensive operational technical support to drivers, fleet managers and internal colleagues.Built positive working relationships with key manufacturers and suppliers, ensuring aftersales support is maximised to exceed both client and business expectations.Created a bespoke reporting system for the department. Ensuring consistent, effective cost control and case monitoring from a single platform. Coordinate repairs to ensure minimal vehicle off road downtime whilst focusing on delivering customer experience and managing communications to all key stakeholders. Managed all communications entering the Technical Operations department, responding to queries and complaints in relation to the service, maintenance or repair of all lease vehicles.