James Matson Email & Phone Number

Pensacola, FL, US

Pensacola, Florida, United States

Responsible for providing advanced technical support, conducting thorough analyses of complex issues, and making substantial contributions to the strategic development of IT solutions. The scope of responsibilities includes system administration, troubleshooting, data analysis, and project management.

Robertsdale, Alabama, United States

Pensacola, Florida

• IT MANAGER | SANDY SANSING DEALERSHIPS, PENSACOLA, FL | AUGUST 2018 – FEBRUARY 2024I managed IT operations for a 10-store automotive dealership group with +600 employees across Pensacola headquarters, Milton, Foley.
• Secured 50% cost reduction by transitioning to a new firewall vendor, leveraging vendor pricing to deploy 2 firewall appliances per store, implementing high availability for seamless upgrades, enhancing Internet.
• Transitioned all locations to Tekion DMS, introducing JAMF MDM for mobile device management and improving wireless connectivity to support new DMS.
• Maintained 98% business-critical service availability through automated alerts, redundant internet providers and hardware, spare hardware inventory, and regular backups, updates, and patching.
• Achieved monthly cost savings of over $1500 and exponential increases in speed and reliability by switching internet service from coax to fiber.
• Built a comprehensive Help Desk/IT Support system from scratch by implementing the ticketing system, remote support, inventory system, enhanced phone support, and on-site support services across 10 retail locations in.

Pensacola, Florida

• COMPUTING INFRASTRUCTURE SUPPORT MANAGER | EMERALD COAST UTILITIES AUTHORITY, PENSACOLA, FL | AUGUST 2017 – AUGUST 2018I took ownership of IT network/server infrastructure and provided comprehensive support for.
• Developed and oversaw on-premises server/network infrastructure for Siemens Unify phone system, file & print services, Microsoft Exchange, and various applications, catering to the needs of 500+ employees and customers.
• Successfully migrated +600 end users from Google Mail to new Exchange accounts without disrupting functional mail flow by preparing end users for transition and setting up phased migration.
• Provided huge cost savings through Exchange environment design and integration with existing backup/restore workflow.
• Provided training and partnership to desktop support staff to resolve issues and roll out new software systems.

Pensacola, Florida Area

• TECHNOLOGY DIRECTOR/NETWORK & SYSTEMS ADMINISTRATOR | CATHOLIC HIGH SCHOOL, PENSACOLA, FL JULY 2013 – AUGUST 2017I delivered comprehensive technology management including campus network, IT infrastructure, and.
• Actively contributed to the 1:1 MacBook program initiative and ensured its sustenance through break-fix service, training, technical support, and network services for students, teachers, and staff.
• Completed VLANs/network segmentation and digital signage installation projects, which resulted in a more efficient network and enhanced information dissemination system respectively.
• Upgraded projectors and installed wall-mounted speaker systems in classrooms to enable teachers to easily project videos from their laptops.
• Restructured the school's Wi-Fi network to quadruple internet bandwidth and extended fiber throughout campus to provide connectivity to areas with low or no Internet access.
• Optimized resource allocation by analyzing, selecting, and acquiring hardware and software, and managing annual technology budget for instructional tools, network infrastructure, and educational services across all.

WXBM, Pensacola, FL

Pensacola, Florida, United States

• LEAD CLASSROOM TECHNOLOGY ENGINEER | UNIVERSITY OF WEST FLORIDA (ITS), PENSACOLA, FL | JANUARY 2004 – JULY 2013I oversaw and coordinated the installation and maintenance of instructional and conference room technology.
• Improved staff technological proficiency in classroom technology equipment through support and training across 40 on-campus locations.
• Collaborated with vendors and manufacturers to design tailored solutions for classroom needs and developed a custom-built lectern that housed all technology equipment for each room.
• Configured, imaged, and updated desktop PCs in classrooms and ITS-supported student computer labs on campus.
• Provided technical/audiovisual support for the Board of Trustees at quarterly meetings held at various sites.

WXBM, Pace, FL

Installed and maintained four Windows 2000/2003 servers and associated networking equipment toservice approximately 40 web hosting/e-mail clients. Managed these servers remotely, maintainedsecurity updates and patches, and managed the changeover of IP address assignments with the additionof a new Cisco router when the company changed hosting providers..

Provided on-site and in-house training for employees of those companies who purchased theCOMMANDseries suite of applications, used in managing concrete, aggregate, and asphalt plantoperations.

Provided on-site and telephone support for 12-18 schools in the areas of networking, hardware andsoftware recommendation, installation, support, and use of technology in a school environment. Dutiesincluded troubleshooting and installation of school LANs (classrooms and computer labs) with servers,networked computers, and peripherals, as well as.

Bs, Computer Science

Bachelor Of Science - Bs, Computer Science

High School Diploma

Master Of Business Administration (Mba), Instructional Technology