James Mckay Email and Phone Number

My name is James McKay, and I've had a diverse and enriching journey through various administrative and managerial roles, predominantly within healthcare settings. I started as an Apprentice Marketing Assistant and gradually progressed through positions such as Patient Experience Survey Team Administrative Assistant, Ward Clerk, and Outpatient Bookings Administrator, leading me to my current role as Senior Clinical Team Administrator at Norfolk and Suffolk NHS Foundation Trust. With over 8 years of experience in both private and public sector healthcare, I've developed a robust skill set and a deep understanding of the intricacies of healthcare administration.In my current role, my primary responsibility is to provide efficient secretarial and administrative support to our multi-disciplinary team. This includes managing patient referrals, handling confidential reports, and supervising lower banded administrative staff. I actively participate in service development activities, contribute to audits, and assist in policy development, always prioritizing effective communication, confidentiality, and professionalism.Previously, I've held positions such as Senior Administrator at Cambridgeshire and Peterborough NHS Foundation Trust and Senior Outpatient Bookings Co-Ordinator at Nuffield Health Cambridge Hospital. In these roles, I demonstrated leadership, managed teams, oversaw operations, and contributed to process improvement initiatives.Alongside my professional roles, I've pursued certifications in areas such as Effective Allyship in Health and Care, Fire Marshal, and First Aid at Work, continually striving to expand my knowledge and skill set. Currently, I'm also studying for a Bachelor of Arts in Business Management (Leadership Practice) with The Open University, furthering my career in healthcare management while aiming to make meaningful contributions to the field.