An innovative and commercially astute business leader with over 25 years’ experience managing diverse customer delivery, logistics and operational functions, I am a strategic leader with a proven talent for shaping and aligning strategic agency objectives to optimise customer experience and support the safe, reliable, and efficient delivery of services. Thriving whilst working in complex, multi-site, multi-cultural and industrially challenging environments, I have a proven track record of successfully delivering transformation in customer experience and service delivery whilst driving a culture of accountability. Adaptable and delivery orientated in facilitating interoperability and increased information and resource sharing, I have extensive demonstrated experience in harnessing information and opportunities to identify best practice approaches to support critical information and continuous improvement within the broader agency context. As a strategic people leader, I am experienced in building team capability and coordinating diverse workforces to achieve overarching strategic and operational objectives to achieve stakeholder and agency outcomes. Leading by example in role modelling collaboration and visible leadership, I strive to inspire a sense of purpose and direction in my teams to enable them to feel empowered and valued, whilst promoting a diverse and multidisciplinary team environment that values inclusion and diversity. A strong communicator, my excellent interpersonal skills enable me to facilitate valuable cooperative relationships with diverse groups of stakeholders, with particular focus on networking and building ongoing partnerships to navigate complex processes in a customer-centric style. Driven by a passion for leading teams to a culture of exceptional service, collaboration, and innovation, I relish the opportunity to leverage my extensive service development, contract management and operational management experience in a new position that offers variety within a challenging environment, whilst making a meaningful impact to the people and communities