James Mcmaster

James Mcmaster Email and Phone Number

Service Desk Analyst @ Getronics
Glasgow, GB
James Mcmaster's Location
Cumbernauld, Scotland, United Kingdom, United Kingdom
James Mcmaster's Contact Details

James Mcmaster work email

James Mcmaster personal email

About James Mcmaster

Responsible for total incident ownership, managing all high and critical incidents escalated from the service desk. Drive the entire major incident management process to ensure that all major incidents are progressed consistently according to their priority status.

James Mcmaster's Current Company Details
Getronics

Getronics

View
Service Desk Analyst
Glasgow, GB
Website:
getronics.com
Employees:
4072
James Mcmaster Work Experience Details
  • Getronics
    Service Desk Analyst
    Getronics
    Glasgow, Gb
    View
  • North Lanarkshire Council
    Office Support Assistant
    North Lanarkshire Council
    Cumbernauld, Gb
    View
  • Foundever
    Global It Manager At Foundever
    Foundever Jul 2009 - Present
    Edinburgh, Scotland, United Kingdom
    View
  • Sitel Group
    Global It Incident Manager
    Sitel Group Jul 2009 - Present
    Edinburgh, United Kingdom
    Experienced System Administrator Team Lead with a demonstrated history of working in the logistics and supply chain industry. Skilled in Service Delivery, Operations Management, Technical Support, Service-Level Agreements (SLA), and ITIL. Strong information technology professional with a HNC focused in Access IT, HNC Computing from Cardonald College.
    View
  • Sitel Group
    Global It Incident Manager
    Sitel Group Jul 2009 - Present
    Edinburgh, United Kingdom
    Responsible for total incident ownership, managing all high and critical incidents escalated from the service desk. Drive the entire major incident management process to ensure that all major incidents are progressed consistently according to their priority status.
    View
  • Hewitt Associates
    European Technology Customer Support
    Hewitt Associates Feb 2001 - May 2009
    Provide technical support to Desktop/Laptop users, and general IS duties.
    View
  • Exult Ltd
    Pc Support
    Exult Ltd 2001 - 2004

James Mcmaster Skills

Service Delivery Outsourcing Bpo Technical Support Call Center Call Centers Vendor Management It Service Management Incident Management Management Offshoring Process Improvement Active Directory Change Management Contact Centers Itil Program Management Sla Team Management Transition Management Business Analysis Business Process Improvement Crm Customer Experience Disaster Recovery Help Desk Support Operations Management Performance Management Workforce Management Customer Satisfaction It Operations Leadership Servers Team Leadership

James Mcmaster Education Details

  • Cardonald College
    Cardonald College
    Access It, Hnc Computing
  • Grey Matter Education
    Grey Matter Education
    Itil Foundation

Frequently Asked Questions about James Mcmaster

What company does James Mcmaster work for?

James Mcmaster works for Getronics

What is James Mcmaster's role at the current company?

James Mcmaster's current role is Service Desk Analyst.

What is James Mcmaster's email address?

James Mcmaster's email address is ja****@****ail.com

What schools did James Mcmaster attend?

James Mcmaster attended Cardonald College, Grey Matter Education.

What skills is James Mcmaster known for?

James Mcmaster has skills like Service Delivery, Outsourcing, Bpo, Technical Support, Call Center, Call Centers, Vendor Management, It Service Management, Incident Management, Management, Offshoring, Process Improvement.

Who are James Mcmaster's colleagues?

James Mcmaster's colleagues are Manoj Kumar, Sergiu Sur, Alejandro Cuenca Fernández, Eduardo Antonio, Ronald Harp, Daniel Casares Varas, José Ignacio Gallardo Carrizosa.

Not the James Mcmaster you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.