Please complete the CAPTCHA to continue
@jamesmitchell.id.au
✓
1 phone found area 141
✓
LinkedIn matched
A concise factual answer block for searchers comparing this professional profile.
James Mitchell is listed as Senior Incident Manager at Telstra at Telstra, a company with 32819 employees, based in Greater Melbourne Area, Australia, Australia. AeroLeads shows a work email signal at jamesmitchell.id.au, phone signal with area code 141, and a matched LinkedIn profile for James Mitchell.
James Mitchell previously worked as Senior Incident Manager at Telstra and Incident Management Specialist at Telstra. James Mitchell holds Itil V3 Foundation Course from Dimension Data Learning Services.
This section adds company-level context without repeating James Mitchell's masked contact details.
AeroLeads found 1 current-domain work email signal for James Mitchell. Compare company email patterns before reaching out.
Specialties: Incident Management / Service Restoration Management.
Listed skills include Incident Management, Problem Management, Technical Support, Service Delivery, and 20 others.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
Melbourne, Australia
Recording, monitoring and management of critical and high severity incidents.Management of investigation and diagnosis, resolution and recovery.Stakeholder Communication.Coaching of Incident Managers for continual improvement.Process improvement documentation & implementation.
Melbourne, Victoria, Australia
-Management of Critical priority incidents for severely impacted customers.-Point of escalation for any faults which require management intervention or guidance 24x7.-Daily review and analysis of critical and high faults to ensure progress to restoration -Queue management and SLA management-Assess critical faults with the customer in order to either.
Short term contract position to assist Major Incident Management during the execution of Digital Strategy project releases. Focusing on both Digital Strategy and BAU incident response.- Coordinated IT response for high-impact & high-urgency incidents. - Engaged and managed IT teams to restore service as quickly as possible. - Assessment tasks to validate.
- Facilitated, managed and drove resources in the resolution process for priority incidents. - Management of priority incidents & situations where a restoration path was unknown or required vigilant co-ordination. - Supervision and management of the composition of Incident Reports and associated restoration timelines which were being published and.
Management of High and Critical priority incidents for Business Critical applications. - Maintain clear leadership of the incident during incident analysis, diagnosis and restoration.- Initiate engagement of required restoration support teams & issue appropriate communications & paging.- Host and conduct teleconferences between technical support teams.
- Event monitoring of vital applications, systems, and network to ensure business continuity. - Incident detection and classification and impact analysis of Incidents, including logging all faults and ensuring they are processed according to procedures & ITIL framework. - Investigation and diagnosis of incidents and problems. - Incident ownership to ensure.
-Managing and prioritizing the incoming faults queue.-Fault management and fault investigation and fault restoration/resolution.-Communication with customers/resellers in fault finding and providing resolution.-Service modification tasks involving use in Cisco and Linux environments as well as web-driven applications.-Provisioning tasks, checking and.
-Replicating, researching and testing of faults and problems to resolve customer issues-Pre-configuration and pre-testing of ADSL modem routers before dispatching them to clients.-Provisioning tasks for all ISP products.-Tracking and recording of all provisioning to monitor business growth.-Provided 1st, 2nd and 3rd level technical support via phone and.
-Support officer for business grade and domestic internet customers.-Technical sales tasks for hosting, email, access, co-lo and business-DSL products.-Many server maintenance tasks relating to upgrading hardware and server software and service monitoring.-Building and installing new rack-mount servers.-Configuration of different server software tasks and.
Other employees you can reach at telstra.com. View company contacts for 32819 employees →
Erin Kilah
Colleague at TelstraGreater Melbourne Area, Australia
View →
GT
Greg Taylor
Colleague at TelstraBendigo, Victoria, Australia, Australia
View →
JC
Jessica Cook (Hobday)
Colleague at TelstraGreater Brisbane Area, Australia
View →
KC
Kay Chariton
Colleague at TelstraGreater Sydney Area, Australia
View →
SE
Shari English
Colleague at TelstraGreater Adelaide Area, Australia
View →
AR
Ankit Rathi
Colleague at TelstraGreater Melbourne Area, Australia
View →
AD
Alex Dimitrovski
Colleague at TelstraGreater Perth Area, Australia
View →
DM
David Milburn, (Mism)
Colleague at TelstraSydney, New South Wales, Australia, Australia
View →
SB
Stephen Bal
Colleague at TelstraGreater Sydney Area, Australia
View →
DA
Dave Allen
Colleague at TelstraSt Helens Park, New South Wales, Australia, Australia
View →
Quick answers generated from the profile data available on this page.
James Mitchell works for Telstra.
James Mitchell is listed as Senior Incident Manager at Telstra at Telstra.
AeroLeads has found 1 work email signal at @jamesmitchell.id.au for James Mitchell at Telstra.
AeroLeads has found 1 phone signal(s) with area code 141 for James Mitchell at Telstra.
James Mitchell is based in Greater Melbourne Area, Australia, Australia while working with Telstra.
James Mitchell has worked for Telstra, Sensis, Cadbury Plc., Trader Media Group, and Iprovide Pty Ltd.
James Mitchell's colleagues at Telstra include Erin Kilah, Greg Taylor, Jessica Cook (Hobday), Kay Chariton, and Shari English.
You can use AeroLeads to view verified contact signals for James Mitchell at Telstra, including work email, phone, and LinkedIn data when available.
James Mitchell holds Itil V3 Foundation Course from Dimension Data Learning Services.
James Mitchell is listed with skills including Incident Management, Problem Management, Technical Support, Service Delivery, Servers, Outsourcing, Itil, and Cisco Technologies.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contactsCheck these profiles if this is not the James Mitchell you were looking for.
