• Support the Milken Institute with Dell laptop warranty repair.• Help with office 365 and SharePoint for the institute.• Provide Conference room support for meetings and presentations.• Document tickets using the Jira ticketing system and update users via Jira on the status of the tickets.• Support the Institute at their global Milken institute conference and assist users with various printer and computer needs as needed.• Work with SharePoint spreadsheets to track devices such as laptops, monitors and docking stations to track equipment.• Utilize Microsoft Azure to manage applications and Manage devices, wipe devices and to make sure devices are compliant.• Evaluate, resolve and/or escalate all tickets to the appropriate Tier-level support.• Utilize BitLocker technology to encrypt all laptop devices.• Assist over 200 users in a Windows 10/11 environment.• Mange print levels and supplies and printer hardware issues and manage printer repairs with Canon.• Manage the asset disposal of retired devices.• Assist users with various software issues with applications such as office suite, adobe suite and others.• Create knowledge base documents for complex issues.• Available for users via walkup service and email as well as phone support.

• Provide Microsoft Office 2007 or 2010 support. • Worked with the SCCM client • Assist users with bit locker recovery and bit locker encryption• Update Bloomberg SharePoint sites with useful information such as fixes to complex issues, documentation of procedures, important phone numbers and warranty repair information• Work with Lenovo for warranty repair and assist with asset management• Document tickets using jira ticketing system• Provide Microsoft Office 2007 and 2010 support with a focus on Office 2013 and 2016 in person, over the phone, Remote Desktop or Logmein123.com remote control tools.

• Worked with the SCCM client and with PGP encryption of laptops.• Utilized SharePoint custom features, packages and solutions• With AARP SharePoint, I make any edits or changes to current documentation as they are updated• I configure documentation in word, excel or adobe and add any relevant documentation to the SharePoint site• I go to the SharePoint site as a guide or reference to any information that is shared on the network• Handled move requests between offices for the users as well as any special projects such as the imaging of laptops and desktops for deployment. • Provide Microsoft Office 2007 and 2010 support with a focus on Outlook in person, over the phone, via Dame Ware, Remote Desktop or Logmein123.com remote control tools. • Install/Configure Windows 7 or Windows Server 2008 with Ghost or SCCM and provide support for any issues.• Install, configure and support networked Xerox, Lexmark, HP and Zebra printers.• Support Citrix sessions on Ipads, Blackberries, iPhone, Mac computers and Windows computers.• Document solutions in SNOW ticket management system.• Ensure the highest level of customer service at all times.• Provide desktop support to retiring executives in transition from company positions to their home offices for a worldwide corporation.• Provide Microsoft Office 2007 or 2010 support. • Provide remote support for Teleworkers utilizing Bomgar remote software.• Utilize Active Directory to unlock user accounts and reset passwords as well as move computer names to a Different OU.

• Document solutions in Remedy ticket management system• Provide Microsoft Office 2007 or 2010 support• Utilize Active Directory to unlock user accounts and reset passwords as well as move computer names to a Different OU.• Provide remote support for Teleworkers utilizing LogMeIn rescue remote software• Worked with the SCCM client and with PGP encryption of laptops• Support End Users using a Windows XP and Windows 7 environment• Handled move requests between offices for the users as well as any special projects• With AARP SharePoint, I make any edits or changes to current documentation as they are updated• Ensure the highest level of customer service at all times• Provided HP warranty repair services for the customer• Assisted with the Migration to Windows 7