James Murad

James Murad Email and Phone Number

Senior Technical Support Analyst @ Prestone Products Corporation
Des Plaines, IL, US
James Murad's Location
Des Plaines, Illinois, United States, United States
James Murad's Contact Details
About James Murad

James Murad is a Senior Technical Support Analyst at Prestone Products Corporation. He possess expertise in networking, process improvement, microsoft word, microsoft office, microsoft excel and 11 more skills. He is proficient in English, Arabic and Assyrian.

James Murad's Current Company Details
Prestone Products Corporation

Prestone Products Corporation

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Senior Technical Support Analyst
Des Plaines, IL, US
James Murad Work Experience Details
  • Prestone Products Corporation
    Senior Technical Support Analyst
    Prestone Products Corporation
    Des Plaines, Il, Us
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  • Prestone Products Corporation
    Information Technology
    Prestone Products Corporation Jan 2022 - Present
    Rosemont, Illinois, United States
    • Provide valuable technical support for up to 1300 end-users for hardware and software issues via phone, email, Teams and in person.• Provide remote desktop support across all company locations and Global by using programs like Beyond Trust remote support tool, Teams and Manage Engine Endpoint Central.• Assists executive-level and management in resolving technical issues on an emergency basis.
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  • Mizkan America
    Information Technology Support Specialist
    Mizkan America Sep 2021 - Dec 2021
    Mount Prospect, Illinois, United States
    • Provide valuable technical support for up to 1300 end-users for hardware and software issues by consulting with the customers via phone, email, Teams, Mizkan Helpdesk Ticketing system/Service Desk and in person.• Provide remote desktop support across all company locations using programs like Beyond Trust remote support tool and Teams.• Assists executive-level and management in resolving technical issues on an emergency basis.• Create, change, and delete user accounts in Active… Show more • Provide valuable technical support for up to 1300 end-users for hardware and software issues by consulting with the customers via phone, email, Teams, Mizkan Helpdesk Ticketing system/Service Desk and in person.• Provide remote desktop support across all company locations using programs like Beyond Trust remote support tool and Teams.• Assists executive-level and management in resolving technical issues on an emergency basis.• Create, change, and delete user accounts in Active Directory per request for onboarding and off boarding employees.• Create new emails and privileges in the network for new users.• Maintain the front-end IT infrastructure (Workstations, Printers, Phone System, Smartphones, etc.) and ensure their reliability. Show less
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  • Abbott Laboratory
    Mobile Hardware, Application Asset, And Data Management Specialist
    Abbott Laboratory Jun 2021 - Sep 2021
    Lake Bluff, Illinois, United States
    • Knowledgeable in regulations and standards affecting mobile hardware.• Supported Office 365 application for Androids and IOS platforms for iPhones, iPads, Samsung Galaxy, Samsung tablets. • Conducted multiple training for the users on how to use the mobile device like setup the phone or the emails on the mobile devices, iPads, and tablets Office 365 Apps.• Troubleshooting the phones and the user account.• Configured Outlook/Exchange… Show more • Knowledgeable in regulations and standards affecting mobile hardware.• Supported Office 365 application for Androids and IOS platforms for iPhones, iPads, Samsung Galaxy, Samsung tablets. • Conducted multiple training for the users on how to use the mobile device like setup the phone or the emails on the mobile devices, iPads, and tablets Office 365 Apps.• Troubleshooting the phones and the user account.• Configured Outlook/Exchange email accounts on Android or IOS mobile devices, iPads, and tablets. Show less
  • Touchtunes
    Information Technology Engineer
    Touchtunes Dec 2018 - May 2020
    Schaumburg, Illinois, United States
    • Manage information technology and computer systems – Dell, HP, and Lenovo. • Worked with Win7, Win10. Office 365, 2013 and 2010.• Supported Office 365 application by creating users email accounts.• Conducted multiple training classes for the users on how to use office product as Word, Excel, Email, and Power Point. • Conducted Office 365 maintenance by making sure all the products are up to date.• Supported 375 Users.
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  • Bmo Harris Bank
    Premier Support Analyst, Money Laundering Department
    Bmo Harris Bank Jan 2018 - Nov 2018
    Chicago, Illinois, United States
    • Supported over 150 internal users.• Re-imaged laptop/desktop for new users and refreshed hardware for current users.• Performed software installation upgrade and removal of old software.• Installed printers for the users.• Used Jira and Clear Vision ticketing system to create tickets.• Worked directly with users to provide services and help resolve computing problems.
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  • Graphic Innovators Inc.: A Division Of Pregis
    Information Technology Specialist
    Graphic Innovators Inc.: A Division Of Pregis Jan 2016 - Dec 2017
    Elk Grove Village, Illinois, United States
    • Manage information technology and computer systems – Dell, Lenovo, and HP, Win7, Win8, Vista and Win10. Office 365, 2013, 2007, 2003.• Supported Office 365 application by creating users email accounts.• Maintained email security and trafficking for the company.• Conducted multiple training classes for the users on how to use office product as Word, Excel, Email, Power Point and Share Point.• Supported Executives, VIP’s, C-Suite… Show more • Manage information technology and computer systems – Dell, Lenovo, and HP, Win7, Win8, Vista and Win10. Office 365, 2013, 2007, 2003.• Supported Office 365 application by creating users email accounts.• Maintained email security and trafficking for the company.• Conducted multiple training classes for the users on how to use office product as Word, Excel, Email, Power Point and Share Point.• Supported Executives, VIP’s, C-Suite, C-Level, or Management Teams. Show less
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  • Hearthside Foods
    Information Technology Specialist
    Hearthside Foods Feb 2011 - Dec 2015
    Des Plaines, Illinois, United States
    • Install, replace, upgrade and perform minor repairs to computer hardware, including computers, printers/copiers, wireless equipment, telephony hardware, and other peripherals and associated.• Install, repair, upgrade and maintain system software, operating systems, drivers and other support software.• Maintain a high level of customer communication.• Provide off-hours support and be on-call off-hours as scheduled.• Technical direction… Show more • Install, replace, upgrade and perform minor repairs to computer hardware, including computers, printers/copiers, wireless equipment, telephony hardware, and other peripherals and associated.• Install, repair, upgrade and maintain system software, operating systems, drivers and other support software.• Maintain a high level of customer communication.• Provide off-hours support and be on-call off-hours as scheduled.• Technical direction, training, support or assistance to others inside and outside the Department as appropriate and needed. Show less
  • Sprint Nextel Inc.
    Customer Service Technical Support
    Sprint Nextel Inc. Jul 2006 - Jan 2011
    Chicago, Illinois, United States
    • Troubleshoot wireless Phones and Data Card.• Recommend and process customer equipment for repair through the equipment repair process in Sprint Nextel retail stores.• Specialize technical training and certification as an authorized factory technician with equipment vendors using highly technical equipment and following original test procedure.• Manage and over sees all technical testing and repair.• Secondary function is wireless… Show more • Troubleshoot wireless Phones and Data Card.• Recommend and process customer equipment for repair through the equipment repair process in Sprint Nextel retail stores.• Specialize technical training and certification as an authorized factory technician with equipment vendors using highly technical equipment and following original test procedure.• Manage and over sees all technical testing and repair.• Secondary function is wireless equipment testing, installing and educating the customer on how the wireless cards do work on the laptop computers.• Worked on multiple mobile phone devices like Blackberry, HTC, Samsung and IPhones setup emails and troubleshoot the phone hardware and basic software. Show less
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  • Defender Security
    Field Engineer
    Defender Security Mar 2004 - Jun 2006
    Arlington Heights, Illinois, United States
    • Advised the management team on feasibility and use security systems.• Perform troubleshooting and personnel training for security systems.• Install new security systems repair and upgrade old security systems.• Help Desk Support.
  • Euthenics, Inc
    Field Engineer
    Euthenics, Inc Jun 2001 - Feb 2004
    Schaumburg, Illinois, United States
    • Evaluate, adapt and implement standard programming packages for engineering calculations for mechanical systems.• Advise management on feasibility and use of computer software product.• Perform troubleshooting and personnel training for computerized operation of mechanical systems.• Install new computer systems repair and upgrade old systems.• Help desk support and dealing with customer by helping them with their computer problems.
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  • Mcdonald'S
    General Manager
    Mcdonald'S Feb 1991 - May 2001
    Chicago, Illinois, United States
    • Overseeing daily business operations.• Developing and implementing growth strategies.• Training low-level managers and staff.• Creating and managing budgets.• Improving revenue.• Hiring employees.• Evaluating performance and productivity.• Analyzing accounting and financial data.• Researching and identifying growth opportunities.• Generating reports and giving presentations.
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James Murad Skills

Networking Process Improvement Microsoft Word Microsoft Office Microsoft Excel Customer Service Technical Support Troubleshooting Computer Hardware Management Hardware Servers Powerpoint Setting Up And Configuring Network Printers Configuring Group Policy And Local Security Policy Implementing Active Directory And Dns

James Murad Education Details

Frequently Asked Questions about James Murad

What company does James Murad work for?

James Murad works for Prestone Products Corporation

What is James Murad's role at the current company?

James Murad's current role is Senior Technical Support Analyst.

What is James Murad's email address?

James Murad's email address is jm****@****nes.com

What is James Murad's direct phone number?

James Murad's direct phone number is +184771*****

What schools did James Murad attend?

James Murad attended Itt Technical Institute.

What skills is James Murad known for?

James Murad has skills like Networking, Process Improvement, Microsoft Word, Microsoft Office, Microsoft Excel, Customer Service, Technical Support, Troubleshooting, Computer Hardware, Management, Hardware, Servers.

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