James N. Email & Phone Number

Sparks Nv

Duties, Accomplishments and Related Skills: • Manage client support tickets and SLAs• Troubleshoot clients’ technical issues over the phone and through remote computer access.• Test new software versions for bugs or other issues.• Communicate clients’ feature requests and complaints to development.• Create tutorial videos using voice over and screen capture software• Edit tutorial videos • Manage and create training courses in a Learning Management System… Show more Duties, Accomplishments and Related Skills: • Manage client support tickets and SLAs• Troubleshoot clients’ technical issues over the phone and through remote computer access.• Test new software versions for bugs or other issues.• Communicate clients’ feature requests and complaints to development.• Create tutorial videos using voice over and screen capture software• Edit tutorial videos • Manage and create training courses in a Learning Management System • Proficient with, Microsoft: Word, Excel, Outlook, Dynamics CRM, PowerPoint, SQL. Citrix: LogMeIn Rescue and GoToMeeting. Most video and image editing softwares: Photoshop, Premire Gimp, Camtasia. Show less

Reno, Nevada Area

Duties, Accomplishments and Related Skills: • Reach out to new and existing clients to schedule remote or onsite software installation and training sessions.• Install software for clients• Perform software training for new and existing clients.• Answer inbound calls from existing and potential clients.• Troubleshoot clients’ technical issues over the phone and through remote computer access.• Follow up with existing clients to check on their progress with the… Show more Duties, Accomplishments and Related Skills: • Reach out to new and existing clients to schedule remote or onsite software installation and training sessions.• Install software for clients• Perform software training for new and existing clients.• Answer inbound calls from existing and potential clients.• Troubleshoot clients’ technical issues over the phone and through remote computer access.• Follow up with existing clients to check on their progress with the software.• Test new software versions for bugs or other issues.• Work with the development team to correct software issues.• Communicate clients’ feature requests and complaints to development.• Oversee the review and improvement of training process with all the trainers• Create tutorial videos using voice over and screen capture software• Edit tutorial videos • Upload videos to web training platform• Manage and create processes in CRM• Proficient with, Micosoft: Word, Excel, Outlook, Dynamics CRM, PowerPoint, SQL. Citrix: LogMeIn Rescue and GoToMeeting. Most video and image editing softwares: Photoshop, Premire Gimp, Camtasia. Show less

Education record

High School, General Education, 12