Mike Mannone Email & Phone Number

Baltimore, Maryland Area

Work alongside Chief Product Officer to mentor junior product managers and oversee all phases of the SDLC across multiple product lines. After acquiring two companies, serve as a cross-product subject matter expert, integrating DemandBridge’s e-Commerce and sourcing SaaS solutions into newly acquired back-office systems, as well as with third party providers. Drive implementation of several major initiatives encompassing end-user-facing features, custom admin interfaces, ETL processes, and API… Show more Work alongside Chief Product Officer to mentor junior product managers and oversee all phases of the SDLC across multiple product lines. After acquiring two companies, serve as a cross-product subject matter expert, integrating DemandBridge’s e-Commerce and sourcing SaaS solutions into newly acquired back-office systems, as well as with third party providers. Drive implementation of several major initiatives encompassing end-user-facing features, custom admin interfaces, ETL processes, and API integrations from 0-1.- Guide meetings throughout sprint cycle, including prioritization discussions amongst executive and product teams, sprint planning and design meetings with engineering, and test planning with QA resources- Direct the entire product lifecycle, from conceptualization to launch, leading to successful execution of 17 agile sprints annually- Demonstrate strong product marketing skills through regular release notes, learning webinars, and post-launch training and process documentation, with a view toward consistently empowering and educating users (Employed Confluence, Zoom, Docebo, and Scribe, an AI-powered tool for creating content.)- Assisted in conversion of legacy, flagship e-Commerce product into a fully mobile responsive solution- Oversaw migration of product suite from on premise servers to Azure, as well as ongoing refactor efforts to break down monolithic applications into specialized microservices- Worked with off-shore resources on numerous projects, including transformation of a suite of legacy reports built on outdated tech into new Power BI reports Show less

Baltimore Metropolitan Area, Maryland, United States

When DemandBridge became independent from WebbMason Marketing, I took on the role of Subject Matter Expert (SME) for DB Sourcing, a revolutionary SaaS procurement product aimed at automation of the quote to order process. Served as the product champion and bridge between business units, primarily engineering, product, and C-suite.- Played a vital role in expanding DB Sourcing beyond a single use case to a fully multi-tenant solution in use by several buying organizations and their… Show more When DemandBridge became independent from WebbMason Marketing, I took on the role of Subject Matter Expert (SME) for DB Sourcing, a revolutionary SaaS procurement product aimed at automation of the quote to order process. Served as the product champion and bridge between business units, primarily engineering, product, and C-suite.- Played a vital role in expanding DB Sourcing beyond a single use case to a fully multi-tenant solution in use by several buying organizations and their collective network of over 1,200 suppliers, exponentially increasing ARR- Used Jira to manage the product backlog and effectively prioritize bug fixes, improvements, and technical debt- Performed business analysis to translate user stories and acceptance criteria into requirements- Worked with UX designer to modernize the user interface and incorporate best practices- Introduced numerous new user personas and key enhancements into the product. Notable additions included the addition of a robust approval rules engine, supplier networking workflow, and an end-client portal - Led implementation and training of new customers, acted as primary liaison for improvement requests, as well as support inquiries, troubleshooting, and escalation- Demonstrated product to prospects and represented DemandBridge at user conferences and industry events- Developed ROI calculator to convey value to prospects and prove cost savings to existing customers Show less

Hunt Valley, Md

- Provided outstanding customer service as main point of contact on projects to clients and sales staff- Composed and executed statements of work (SOWs)- Ensured that projects were delivered on time, within budget, and per agreed upon scope using tools such as SmartSheet and LiquidPlanner

Hunt Valley, Md

- Responsible for testing functionality and evaluating usability of an integrated e-Commerce, sourcing, and ERP platform, as well as a PCI compliant payment application, and ad hoc projects including custom landing pages, analytics dashboards, content management systems, and websites- Standardized QA processes, including ticket reporting, test planning, and retrospective meetings- Leveraged BrowserStack to test successful delivery across a variety of devices and operating systems-… Show more - Responsible for testing functionality and evaluating usability of an integrated e-Commerce, sourcing, and ERP platform, as well as a PCI compliant payment application, and ad hoc projects including custom landing pages, analytics dashboards, content management systems, and websites- Standardized QA processes, including ticket reporting, test planning, and retrospective meetings- Leveraged BrowserStack to test successful delivery across a variety of devices and operating systems- Partnered with engineering to implement automated testing, overseeing design and execution of test suites Show less

Ellicott City, Md

-Oversaw daily operations and monitored up-selling and cross-selling behaviors throughout the store-Led store to exceed key sales metrics, including a peak of $9 million in annual sales-Managed performance of up to 60 employees by providing in-the-moment feedback and recognition, creating improvement plans, and composing annual reviews-Executed talent management by selecting best-in-class employees, completing orientations and on-boarding activities, and overseeing ongoing training… Show more -Oversaw daily operations and monitored up-selling and cross-selling behaviors throughout the store-Led store to exceed key sales metrics, including a peak of $9 million in annual sales-Managed performance of up to 60 employees by providing in-the-moment feedback and recognition, creating improvement plans, and composing annual reviews-Executed talent management by selecting best-in-class employees, completing orientations and on-boarding activities, and overseeing ongoing training and development-Maximized efficiency and productivity through strategic workload planning and scheduling staff based upon store needs-Drove sales and performed troubleshooting of the NOOK family of tablet and e-reader devices-Fostered lasting relationships with institutional and corporate accounts with a focus on bulk sales-Conducted regular loss prevention audits and analyzed Profit & Loss statements to reduce costs and identify opportunities to better protect company assets-Completed reviews of Integrated Store Operations to ensure compliance with company standards and best practices-Demonstrated strong communication skills by relating weekly focuses, information regarding current initiatives and promotions, as well as progress toward goals to staff members and the management team. Show less

Ellicott City, Md

-Increased sales in various departments throughout the store through consistent ordering, inventory management, and sales floor optimization-Created visually impactful displays in accordance with merchandising standards-Managed operations in the cafe in the absence of a Cafe Manager

-Provided personalized recommendations tailored to the unique needs of individual customers-Reconciled cash drawers and register media-Supervised customer returns, exchanges, and exceptions

Ellicott City, Md

-Provided timely and differentiated service to customers as a barista

Catonsville, Md

-Assisted management in overseeing everyday operations of the dining room, seating an average of three hundred residents per shift.-Supervised and trained new waitstaff-Received the one-time Executive Director's Award for Outstanding Dedication to the Community, as well as several Employee of the Month awards

Bachelor Of Arts (Ba), Business Technology Administration, English Writing

Graduated Cum Laude

Education record

Activities and Societies: National Honor Society, Spanish National Honor Society, Senior Leadership Institute Received Parent's Club Award.