James Nderitu Email and Phone Number

• Offering support to distributors, partners, and potential clients. • Avaya solution designs that best fit the customer requirements. • Providing instruction manuals and training to business partners and distributors. • Monitor sales activities, analyze market trends, and recommend products to clients.• Providing Avaya solution demos to partners and customers• Providing support to partners for license generation.• Providing technical advice on innovative solutions.• Driving new solutions awareness with customers

•Installation, configuration, and commissioning of Avaya EPABX and its core component. •Installation and configuration of Avaya video conference solutions.•Installation and configuration of Avaya Aura Contact Center.•Installation of Avaya Contact Recorder. •Installation and configuration of Avaya reporting system CMS (Call Management system) •Configured Redundancy servers (ESS and LSP) •Configured Expanded meeting exchange conference Server. •Integration of AACC with Microsoft CRM Dynamics 4. •Integration of AACC with back office database for Preview Dialer. •Worked on third-party applications like Presence, Data Voice Recorder, Tele soft Call billing, and video conference equipment •Implementation and support of Avaya Aura Conferencing(AAC) •Implementation and Support of SBCE. (Voice firewall)• Knowledge of telecommunication protocols (ISDN, VOIP, SIP etc.), Computer Networking Concepts & Implementation •Implementation DHCP server. •VM-ware deployment

•Solution Design on CCTV•Solution Design on Telephony Systems•Implementation and Support Telephony systems

Representing Mara Ison in Zimbabwe and Supporting Telecel Zimbabwe on all Avaya solutions provided.Providing online support during project implementation in other countries like Burundi (LEO AACC project) , Rwanda (Tigo project)Providing support on local installation in Kenya Co-op bank AACC installation

Implementation & Support of Avaya solution systems.Performed implementation and commissioning of projects and support in Major companies like CFC Stanbic Bank, IPPF, HCC,Fidelity Insurance, Private Safari's, Barclays Bank, ILRI, Real Insurance, Agakhan Hospital, Harshi Energy, Credit Bank, ECB, Mumias Sugar LTD, Master-Card, ICRAF

Installation of structured cablingPBX supportElectrical installationPreventive MaintenanceInstallation of VSAT satellitePBX Installation Mitel & 3ComInstallation of billing softwareWireless network installationMaintaining of LAN